Center for Curriculum and Transfer Articulation
Major: 5026
First Term: 2016 Summer   
Award: CCL  
Total Credits: 20-25
CIP Code: 47.0104
Occupational Area: Information Technology

Instructional Council: Computer Information Systems (12)

GPA: 2.00
SOC Code: 49-2011, 49-2094

Description: The Certificate of Completion (CCL) in Computer Hardware and Desktop Support program is designed to provide training to work in an entry-level computer maintenance and help-desk position. Students will be provided the opportunity to apply technical concepts, fundamentals, and interpersonal skills in a help-desk environment.

Consumer Program Costs and Career Information: CG, EM

Suggested Course Plan Sequenced by Semester: CG, EM

Required Courses
BPC110 Computer Usage and Applications (3) OR
CIS105 Survey of Computer Information Systems (3) 3

CIS121AH Microsoft PowerShell/Command Line Operations(3) OR
CIS126DL Linux Operating System (3) 3

+BPC170 A+ Exam Prep: Computer Hardware Configuration and Support 3
+BPC270 A+ Exam Prep: Operating System Configuration and Support 3

CIS102DA Customer User Support (3) OR
CIS102 Interpersonal and Customer Service Skills for IT Professionals (1) 1-3

+CIS190 Introduction to Networking (3) OR
CNT140AA Introduction to Networks (4) OR
MST140 Microsoft Networking Essentials (3) 3-4

MST150++ Microsoft Windows (any suffixed course) 3
Credits: 19-22

Program Competencies
1. Use word processing, spreadsheet, and database software to become familiar with end-user applications. (BPC110, CIS105)
2. Use of command line administration tools including: basic concepts, internal and external commands, subdirectories, and editor. (CIS121AH, CIS126DL)
3. Install, customize, and troubleshoot problems with various hardware/software configurations. (BPC170, BPC270)
4. Apply hardware knowledge and skills to maintain computers. (BPC170, BPC270)
5. Utilize diagnostic software and utility tools to maintain and service microcomputers. (BPC270)
6. Develop oral and listening communication skills to be implemented in a help-desk environment. (CIS102DA)
7. Analyze network topologies, IP addressing, and basic network design. (CIS190, CNT140AA, MST140, MST150++)
MCCCD Governing Board Approval Date: June 24, 2014

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.