Center for Curriculum and Transfer Articulation
Major: 5336N
First Term: 2016 Spring   
Award: CCL  
Total Credits: 13-19
CIP Code: 51.0701

Occupational Area: Health Science
Instructional Council: Health Care Integrated Education System (16)
GPA: 2.00
SOC Code: 11-9111.00

Description: The Certificate of Completion (CCL) in Health Services Management program prepares students to become candidates for leadership, supervisory and management positions in health services settings. The health services supervisor must develop skills to be an effective leader and planner, capable of coaching and developing motivated and committed employees and employee teams.

Suggested Course Plan Sequenced by Semester

Required Courses
The following HCC courses may be taken as program prerequisites or concurrent with required courses.

HCC130 Fundamentals in Health Care Delivery (3) OR
HCC130AA Health Care Today (0.5) AND
HCC130AB Workplace Behaviors in Health Care (0.5) AND
HCC130AC Personal Wellness and Safety (0.5) AND
HCC130AD Communication and Teamwork in Health Care Organizations (0.5) AND
HCC130AE Legal Issues in Health Care (0.5) AND
HCC130AF Decision making in the Health Care Setting (0.5) 3 OR
Work Experience or equivalent course education as evaluated by the GateWay Health Core Curriculum Coordinator 0-3

HCC145 Medical Terminology for Health Care Professionals (3) OR
Work Experience or equivalent course education as evaluated by the GateWay Health Core Curriculum Coordinator 0-3

HRC101 Overview of Healthcare Compliance 1
HSM122 Health Services Supervision 3
HSM125 Current Issues in Health Services Management 3
HSM222 Health Services Management 3
HSM226 Ethics and Legalities of Health Services Management 3
Credits: 13-19

Program Competencies
1. Describe the characteristics of a variety of health care delivery systems and segmented populations served. (HCC130, HCC130AA)
2. Explain simple health care economic concepts and policy issues. (HCC130, HCC130AA)
3. Describe workplace ethics, values and guidelines related to the role of the health care provider. (HCC130, HCC130AB)
4. Display professional workplace demeanor, conduct, and appearance. (HCC130, HCC130AB)
5. Describe personal health skills and healthy living practices. (HCC130, HCC130AC)
6. Demonstrate stress and conflict management techniques. (HCC130, HCC130AD)
7. Identify relevant laws, ethical guidelines and regulations that govern health care. (HCC130, HCC130AE)
8. Explain institutional governance including accreditation, licensure, and certification. (HCC130, HCC130AE)
9. Apply critical reasoning, problem solving and personal management skills to common workplace situations. (HCC130, HCC130AF)
10. Interpret and apply medical language in health services settings. (HCC145)
11. Describe legal mandates and ethical considerations for health care corporate compliance programs. (HRC101)
12. Summarize and discuss the Seven Essential Elements of an effective compliance program. (HRC101)
13. Function within the law and legal principles as they apply to the daily routine of the health services manager. (HSM122, HSM125, HSM222, HSM226)
14. Interview, hire, motivate, evaluate performance and discipline health services employees. (HSM122, HSM222)
15. Apply five functions of line supervision/management: planning, organizing, directing, controlling, and coordinating to increase productivity. (HSM122, HSM222)
16. Apply sound principles of written and verbal communication to management interactions. (HSM122, HSM222, HSM226)
17. Describe the inner working of the health services industry and of the forces that influence and control its management. (HSM125)
18. Develop organizational charts and job descriptions for health services practice. (HSM222)
19. Develop and enforce policies and procedures for effective health services supervision/management. (HSM222, HSM226)
20. Identify and apply various supervisory/management problem-solving and critical thinking techniques. (HSM226)
MCCCD Governing Board Approval Date: September 29, 2015

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.