MCCCD Program Description

Major: 5171N Catalog Year: 2023-2024 Effective Term: 2013 Spring Last Admit Term: 2020 Fall Award: CCL Total Credits: 12 CIP Code: 52.0411	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: College-Specific Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Business/Management (03) GPA: 2.00
SOC Code: 43-4051

Description: The Certificate of Completion (CCL) in Automobile Insurance: Customer Service program is designed to provide students with the training required for employment in the automobile insurance industry. Courses cover eligibility guidelines, rating factors, policy rates and quotes, policy coverage adjustment, underwriting procedures and contract stipulations. Additional topics include computer usage, customer service skills and the responsibilities of the automobile insurance member services representative.

Required Courses

CSR200 Automobile Representative Customer Services 3
CSR207 Automobile Policy Adjustment 3
CSR212 Automobile Insurance Operations I 3
+ CSR213 Automobile Insurance Operations II 2
+ CSR214 Automobile Insurance Operations Lab 1

Credits: 12

Restricted Electives
	Credits:

General Electives
	Credits:

Program Competencies
1. Summarize insurance eligibility determination guidelines. (CSR200) 2. Demonstrate effective customer service skills. (CSR200, CSR207, CSR214) 3. Summarize procedures for automobile insurance member services representatives. (CSR200, CSR212) 4. Explain insurance terms, contracts, claims, and policies. (CSR200, CSR213) 5. Explain and practice discounting insurance rates for qualifying customers. (CSR207) 6. Explain insurance contract stipulations to customers. (CSR207) 7. Demonstrate the ability to adjust insurance coverage on an existing customers policy. (CSR207, CSR214) 8. Summarize underwriting considerations and risks, and the criteria used. (CSR212) 9. Use vehicle operator rating factors to determine automobile policy rates. (CSR212) 10. Use a computer to input and maintain customer data. (CSR212, CSR214) 11. Explain procedures for phone operation and direct sales computer systems. (CSR212, CSR214) 12. Summarize types of loss, exclusions, and credits available to members. (CSR213) 13. Explain procedures for sharing confidential information and security responsibilities. (CSR213)
+ indicates course has prerequisites and/or corequisites. ++ indicates that any suffixed course may be selected. MCCCD Governing Board Approval Date:

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.