Center for Curriculum and Transfer Articulation
Major: 5997
First Term: 2012 Summer II   
Award: CCL  
Total Credits: 19-20
CIP Code: 11.1006

Occupational Area: Business, Management, and Administration
Instructional Council: Computer Information Systems (12)

GPA: 2.00
SOC Code: 15-1151, 15-1152

Description: The Certificate of Completion (CCL) in Technology Support Analyst program is designed to give students a foundation of experience important for those interested in becoming part of the technology help desk support system within office configurations. The curriculum designed to equip students with marketable skills for adaptation to the specific tasks and troubleshooting techniques of the automated office.

Consumer Program Costs and Career Information

Required Courses
CIS105 Survey of Computer Information Systems 3
+BPC170 A+ Exam Prep: Computer Hardware Configuration and Support 3

MST150 Microsoft Windows Professional (3) OR
+MST150++ Microsoft Windows Operating System course (3) 3

CNT140 Cisco Networking Basics (4) OR
CNT140AA Introduction to Networks (4) 4
Credits: 13

Program Competencies
1. List and describe fundamental computer concepts and perform elementary word processing, spreadsheet, database, and programming applications.(CIS105)
2. Install, customize, and troubleshoot problems with various hardware/software configurations. (BPC170)
3. Implement and configure administrative tools.(MST150, MST150++)
4. Analyze network topologies, IP addressing, and basic network design.(CNT140, CNT140AA)
MCCCD Governing Board Approval Date: June 26, 2012

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.