Center for Curriculum and Transfer Articulation
Major: 5473
First Term: 2011 Spring   
Award: CCL  
Total Credits: 16-17
CIP Code: 11.0203

Occupational Area: Information Technology
Instructional Council: Computer Information Systems (12)
GPA: 2.00
SOC Code:

Description: The Certificate of Completion (CCL) in Microsoft Desktop Support Technology is designed to provide training to work in an entry-level computer maintenance and help-desk position. Students will develop the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. Courses in the program also help to prepare for the Microsoft Certified IT Professional: Enterprise Desktop Support Technician 7 (MCITP) examinations, 70-680 and 70-685.

Consumer Program Costs and Career Information: EM, GC, PV

Required Courses
CIS102 Interpersonal and Customer Service Skills for IT Professionals 1
BPC110 Computer Usage and Applications (3) OR
CIS105 Survey of Computer Information Systems (3) 3
+BPC170 Computer Maintenance: A+ Exam Prep Level I 3
+CIS190 Introduction to Local Area Networks (3) OR
CNT140AA Introduction to Networks (4) OR
MST140 Microsoft Networking Essentials (3) 3-4
+MST141 Enterprise Desktop Support Technician 3
MST150SV Microsoft Windows 7 Configuration 3
Credits: 16-17

Program Competencies
1. Develop skills for effective responses to a variety of customer interactions. (CIS102)
2. Use word processing, spreadsheet, and database software to become familiar with end-user applications. (BPC110, CIS105)
3. Install, customize, and troubleshoot problems with various hardware/software configurations. (BPC170)
4. Analyze network topologies, IP addressing, and basic network design. (CIS190, CNT140AA, MST140)
5. Troubleshoot guidelines and tools to support users. (MST141)
6. Troubleshoot desktop operating systems. (MST141)
7. Implement and configure administrative tools. (MST150SV)
8. Install and configure Windows 7 Professional. (MST150SV)
MCCCD Governing Board Approval Date: December 14, 2010

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.