Center for Curriculum and Transfer Articulation
Major: 5261
First Term: 2009 Spring   
Award: CCL  
Total Credits: 18
CIP Code: 52.04.07

Occupational Area: Business, Management, and Administration
Instructional Council: Business/Management (03)
GPA: 2.00
SOC Code: 43-9021

Description: The Certificate of Completion (CCL) in Office Technology can be completed in one semester. Many classes are offered on a flexible, open entry/open exit schedule. Training in this area provides students with keyboarding, language, customer service, and computer skills. A wide variety of careers exist in the office field. Office technology positions include office assistant, receptionist, and customer service representative. The position offers opportunities to learn and advance in the office environment.

Consumer Program Costs and Career Information

Required Courses
Either OAS101AA or OAS103AA may be waived if 30 wpm (accurately) assessment is achieved. See your advisor for course exception.

BPC110 Computer Usage and Applications (3) OR
CIS105 Survey of Computer Information Systems (3) OR
CIS118AB PowerPoint: Level I (1) AND
+ BPC/OAS130DK Beginning Word (1) AND
CIS117AM Database Management: Microsoft Access - Level I (1) 3

CIS114DE Excel Spreadsheet 3
GBS110 Human Relations in Business and Industry 3
OAS108 Business English 3
OAS118 Ten-Key by Touch 1

OAS101AA Computer Typing I: Keyboard Mastery (1) OR
+ OAS103AA Computer Typing: Skill Building I (1) 1

+ OAS101AB Computer Typing I: Letters, Tables and Reports 1
CSM/TQM101 Quality Customer Service 3
Credits: 18

Program Competencies
1. Use an integrated applications program to perform basic word processing, spreadsheet, and database activities. (BPC110, CIS117AM, CIS118AB, BPC/OAS130DK, CIS105)
2. Apply human relations skills in meeting with individual and organizational needs within a work setting. (GBS110)
3. Use spreadsheet skills for solving business problems using Excel, including calculations, forecasting, projections, creating macros to automate spreadsheet functions, database searching extraction, linking, statistics, and matrix manipulation. (CIS114DE)
4. Master the keyboard including horizontal and vertical centering; use correct word division; type business letters with envelopes, multicolumn tables, outlines, and manuscripts. (OAS101AA, OAS101AB)
5. Improve keyboarding accuracy and speed. (OAS103AA)
6. Write and edit correspondence using correct grammar, punctuation, capitalization, word division and number style. (OAS108)
7. Demonstrate touch system on ten-key pad. (OAS118)
8. Demonstrate the attitudes, knowledge, and skills needed to work effectively in a quality customer service environment. (TQM101)
MCCCD Governing Board Approval Date: 12-09-08

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.