Center for Curriculum and Transfer Articulation
Major: 5405
First Term: 2009 Spring   
Award: CCL  
Total Credits: 24
CIP Code: 19.0902

Occupational Area: Business, Management, and Administration
Instructional Council: Family and Consumer Sciences (34)
GPA: 2.00
SOC Code:

Description: The Certificate of Completion (CCL) in Retail Sales Manager is designed for students with an interest in retail store management. Students learn about apparel and retail store management, merchandising, salesmanship, customer service, basic computer systems, and human resources. They develop the ability to train and manage personnel in a store, display and merchandise their areas or store, effectively train personnel to sell the merchandise, and manage stocks and profitability. Completers of this certificate will have interned with a store manager for a minimum of 240 hours. Career placement would be at the Department or Area Sales Manager position.

Consumer Program Costs and Career Information

Required Courses
BPC110 Computer Usage and Applications (3) OR
CIS105 Survey of Computer Information Systems (3) 3

MGT229 Management and Leadership I (3) OR
MGT253 Owning and Operating a Small Business (3) 3

TEC151 Display and Visual Merchandising 3
TEC222 Textiles 3
TEC250 Apparel Quality Analysis 3
TEC255 Fashion Retail Merchandising 3
TEC260 Fashion Sales Management 3

TEC272++ Retail Merchandising Internship (any module) OR (1-3)
TQM101 Quality Customer Service (3) 3
Credits: 24

Program Competencies
1. Describe basic CIS/Computer concepts and programming techniques. (BPC110, CIS105)
2. Apply management techniques to finance and control, merchandising, sales, promotion, operations, and stock shrinkage. (MGT229, MGT253)
3. Demonstrate the dynamics and interactions characteristic of groups within an organizational environment. (MGT229, MGT253)
4. Apply management techniques to finance and control, merchandising, sales, promotion, operations, and stock shrinkage. (TEC260)
5. Interpret daily, weekly, or monthly stock and sales reports to evaluate past performance, appraise current plans, and make future plans. (TEC255)
6. Utilize sales presentation skills as they relate to the fashion industry. (TEC151)
7. Coordinate displays, advertising, and personal selling efforts. (TEC151)
8. Identify and select specific merchandise which will satisfy the needs and wants of potential customers. (TEC222)
9. Identify fabric and its performance characteristics which consumers want in the use and care of merchandise. (TEC222)
10. Analyze quality differences for ready-to-wear apparel. (TEC250)
11. Explain internship in retail sales management. (TEC272++, TQM101)
12. Describe ways to create customer satisfaction in the credit/financial industry including responsiveness, reliability, empathy and tangible service. (TQM101 TEC272++)
13. Explain the sewing process and use of pressing equipment and sewing tools appropriately when constructing apparel. (TEC250)
MCCCD Governing Board Approval Date: 12-9-08

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.