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COM 259 Professional Communication
Credit Hours:  3
Effective Term: Fall 2016
SUN#: None
AGEC: Oral Communications  
Credit Breakdown: 3 Lectures
Times for Credit: 1
Grading Option: A, B, C, D, F

Description: Develop communication and critical thinking skills necessary for securing a job and succeeding in diverse, ever-changing workplaces of the 21st Century. Students will explore ways to manage a professional image on the job, in professional settings and even in social media outlets. In addition, they will learn to present ideas clearly and concisely in meetings and in the interview process, build confidence in sharing ideas in collaborative projects, and speak effectively in presenting information. This class emphasizes developing communication skills that will build professionalism, personal presence, and potential for advancement in any career.

Prerequisites: ENG101

Corequisites: None

Recommendations: None

Measurable Student Learning Outcomes
1. (Application Level) Describe and demonstrate how the individual elements of the communication process including encoding, decoding, message, noise, context and channels contribute to a transactional exchange.
2. (Comprehension Level) Examine the function of effective verbal and nonverbal behaviors in the communication process.
3. (Evaluation Level) Identify potential barriers to effective verbal and nonverbal communication and explain how to avoid and to manage them in a variety of situations.
4. (Application Level) Apply knowledge and skills to deliver public presentations which demonstrate improvement in one's self-confidence in communicating in business and professional contexts.
5. (Synthesis Level) Explain the decoding process and identify the challenges of individual perceptions and listening habits which impact business and professional communications.
6. (Comprehension Level) Identify a variety of leadership styles and the impact of each upon communication within business and professional contexts.
7. (Application Level) Explain the dynamics of different types of interpersonal relationships in business and professional contexts and demonstrate communication which is effective and appropriate for a variety of business and professional relationships.
8. (Application Level) Demonstrate conflict management skills.
9. (Evaluation Level) Plan, conduct and critique a variety of interviews in a business and professional setting, including employment, appraisal and counseling interviews.
10. (Application Level) Use communication technologies in business and professional settings.
11. (Analysis Level) Identify, implement and analyze team building solutions to accomplish a group task.
Internal/External Standards Accreditation