Central Arizona College

BUS 123 Business Relations

Credit Hours: 3
Effective Term: Fall 2014
SUN#: NA
AGEC: Social and Behavioral Sciences

Credit Breakdown: 3 Lectures
Times for Credit: 1
Grading Option: A/F Only
Cross-Listed:

Description: This course explores the development of interpersonal skills and increasing the understanding of the underlying dynamics of human interactions necessary for improving supervision and leadership in the workplace. Topics include work/life balance, communication processes, self-esteem, leadership/management styles and theories, conflict and stress management, developing organizational cultures which value diversity, traits of great presenters, and ethics.

Prerequisites: RDG094

Corequisites: None

Recommendations: None

Measurable Student Learning Outcomes
1. (Knowledge Level) Describe the importance of understanding human relations to achieve career success and work/life balance. 2. (Comprehension Level) Identify the dynamics of the communication process and the filters that affect communication through technology, including voice mail and e-mail. 3. (Evaluation Level) Assess and explain how self-esteem influences human relations and success at work. 4. (Evaluation Level) Compare and contrast Theory X and Theory Y leadership/management styles and the positive reinforcement theory relating to personal leadership management philosophy. 5. (Analysis Level) Identify and describe major causes of conflict between people in the work setting and effective stress management strategies. 6. (Comprehension Level) Explain why organizations are striving to develop organizational cultures that value diversity. 7. (Application Level) Apply important traits of public speaking and delivery of information speech appropriate to audience. 8. (Evaluation Level) Evaluate how one's personal value system may be applied to making ethical choices. 9. (Analysis Level) Outline examples of how success can be measured using one's own needs and values.
Internal/External Standards Accreditation