Central Arizona College Back
HRM 252 Managing Hospitality Human Resources
Credit Hours:  3
Effective Term: Fall 2014
AGEC: None
Credit Breakdown: 3 Lectures
Times for Credit: 1
Grading Option: Both A/F and S/U

Description: This course provides an overview of U.S. employment and workplace law requirements, including strategies for hiring and training used in restaurant or lodging operations.

For Fall 2014: HRM252 replaces HRM208.

Prerequisites: RDG094

Corequisites: None

Recommendations: Students may elect to apply this course toward a national industry course certificate option through the American Hotel and Lodging Association (AHLA).

Measurable Student Learning Outcomes
1. (Comprehension Level) Discuss major U.S. employment and workplace laws including EEOC, EEO, ADA, OSHA, labor issues and affirmative action.
2. (Comprehension Level) Explain the importance of job analysis and design and use select tools when screening applicants for the recruitment and selection process.
3. (Evaluation Level) Evaluate methods for forecasting labor demands to identify the advantages and disadvantages of internal and external recruiting, and the functions of a computer-based Human Resource Information System (HRIS).
4. (Comprehension Level) Describe the purpose of employee orientation programs and training cycles.
5. (Analysis Level) Examine the functions of performance appraisals and commonly used methods of employee evaluation, compensation issues, employee benefits, incentive programs, employee assistance programs and wellness programs.
6. (Analysis Level) Outline typical grievance procedures and the hospitality industry's turnover problem to identify the causes, costs and methods for reducing turnover.
7. (Synthesis Level) Summarize approaches to employee discipline and the proper use of discipline and termination in a hospitality organization.
8. (Evaluation Level) Summarize ethical issues in business, including assessing ethical behavior and current ethical issues.
Internal/External Standards Accreditation
American Hotel and Lodging Association Educational Institute (AHLAEI) instructional resources, PowerPoint and Blackboard courseshell information awards an optional AHLA national industry course certificate for a student with a 70% final certification exam and a 'With Honors' certificate for a 90% score. http://www.ahla.com/