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HCC 112 Interpersonal Skills
Credit Hours:  2
Effective Term: Fall 2014
AGEC: None  
Credit Breakdown: 2 Lectures
Times for Credit: 1
Grading Option: A/F Only

Description: Develop interpersonal communication skills, including study of basic principles of psychology, development stages of the life cycle, hereditary, cultural and environmental influences on behavior and other professional issues.

Prerequisites: RDG094

Corequisites: None

Recommendations: None

Measurable Student Learning Outcomes
1. (Application Level) Explain and demonstrate communication skills, including basic verbal and nonverbal communications such as body language, facial expressions, eye dilation, posture, distance and mannerisms.
2. (Comprehension Level) Describe basic principles of psychology that explain human behavior and the developmental stages of the life cycle including historical perspectives.
3. (Analysis Level) Compare and contrast theories of human behavior, including: Maslow's Hierarchy of human needs, Pavlov's conditioned reflex theory, Freud's concept of the subconscious mind and the ego, Freud's theories of life and death instincts, Gestalt theory of transactional analysis, Adler's inferiority complex theory and Rogerian counseling theory.
4. (Comprehension Level) Per various theorists, explain hereditary, cultural and environmental influences on behavior, including psychological defense mechanisms.
5. (Analysis Level) Describe and analyze stages of death and dying and the grief process.
6. (Comprehension Level) Describe problems associated with addiction, abuse and discrimination, and the role of counseling in prevention, intervention and management of lifelong addictions, breaking the cycle of abuse and eradicating discrimination in the workplace.
7. (Knowledge Level) Identify and describe interdisciplinary communications, including the advantages and disadvantages of each department.
8. (Analysis Level) Analyze professional issues, including ethics and legal concerns in medical settings and develop strategies for managing these issues.
9. (Comprehension Level) Explain the role of professional organizations in the Health Careers and the advantages and disadvantages of professional membership.
Internal/External Standards Accreditation
American Association of Medical Assistants (AAMA) standards: URL: http://www.aama-ntl.org/