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AJS 110 Fundamentals of Public Safety Telecommunications
Credit Hours:  3
Effective Term: Fall 2018
SUN#: None
AGEC: None  
Credit Breakdown: 3 Lectures
Times for Credit: 1
Grading Option: A, B, C, D, F

Description: Topics covered include professional ethics, telephone and radio technology procedures, child and adult abuse, domestic violence, introduction to law, community policing concepts, hate crimes, gang crimes, cultural diversity, and stress and wellness management. Includes actual scenario-based instruction and practice.

Prerequisites: None

Corequisites: None

Recommendations: This course directly relates to those currently employed or those considering employment in the Emergency Communications field.

Measurable Student Learning Outcomes
1. (Comprehension Level) Explain the diverse missions of EMT, Fire, and Law Enforcement agencies and the role of emergency telecommunications within each institution. (CSLO 2 & 4)

2. (Comprehension Level) Explain the foundational elements of terminology, geography, and addressing. (CSLO 2 & 4)

3. (Comprehension Level) Describe how calls are received and processed by telecommunications personnel. (CSLO 2 & 4)

4. (Application Level) Apply active listening and call processing techniques to obtain critical information needed to initiate appropriate response by first responders. (CSLO 1, 2, 3, & 4)

5. (Analysis Level) Analyze situation for determinants to accurately apply most appropriate classification and priority. (CSLO 2, 3, & 4)

6. (Analysis Level) Distinguish between various radio technologies and their uses in communicating with first responders. (CSLO 2, 3, & 4)

7. (Evaluation Level) Evaluate streams of information from a variety of sources to determine most appropriate response in support of law enforcement officers, EMTs, and firefighters for disposition of event. (CSLO 1, 2, 3, & 4)

8. (Analysis Level) Analyze event to ascertain available resources, including equipment personnel and/or information, from outside agencies to facilitate successful disposition of event. (CSLO 1, 2, 3, & 4)

9. (Analysis Level) Explain telecommunicator's role and responsibilities in analyzing major incidents for application of ICS (Information Command Structure). (CSLO 1, 2, 3, & 4)

10. (Application Level) Through the use of real world incidents, demonstrate the application of ICS to tactical scenarios. (CSLO 1, 2, 3, & 4)

11. (Evaluation Level) Summarize legal concepts as they relate to role of telecommunicator and predict critical error that may result in liability. (CSLO 1, 2, 3, & 4)

12. (Comprehension Level) Identify potential sources and resultant impact of stress; explain various techniques to reduce stress and promote wellness. (CSLO 2 & 4)
Internal/External Standards Accreditation