Center for Curriculum and Transfer Articulation
Major: 3336
First Term: 2017 Spring   
Award: AAS
Total Credits: 62-90
CIP Code: 51.0701

Occupational Area: Health Science
Instructional Council: Allied Health (51)
GPA: 2.00
SOC Code: Not Found


Description: The Associate in Applied Science (AAS) in Health Services Management program prepares students to become supervisors and managers in all types of varied health care settings. Classroom experiences focus on the development of skills to be an effective leader and planner, capable of directing, coaching and developing motivated employees and employee teams. This is a program for current supervisors and managers who would like to enhance their skills as well as other employees currently working in a health care discipline who would like to take on more responsibilities. It is also appropriate for individuals planning to enter a health care field who may wish to be candidates for promotional opportunities.

Suggested Course Plan Sequenced by Semester:
Health Services Management - Option I
Health Services Management - Option II




Required Courses
Two (2) options are available for students to enter the Health Services Management Program.
Option I: For entry level students with no prior healthcare experience.
Option II: For students who have completed the Health Unit Coordinator/Patient Care Associate CCL (5307).


Option I: Credits: 40-46
For entry level students with no prior healthcare experience.

The following HCC courses may be taken as program prerequisites or concurrent with required courses.

HCC130 Fundamentals in Health Care Delivery (3) OR
HCC130AA Health Care Today (0.5) AND
HCC130AB Workplace Behaviors in Health Care (0.5) AND
HCC130AC Personal Wellness and Safety (0.5) AND
HCC130AD Communication and Teamwork in Health Care Organizations (0.5) AND
HCC130AE Legal Issues in Health Care (0.5) AND
HCC130AF Decision making in the Health Care Setting (0.5) 3 OR
work experience or equivalent course education as evaluated by the GateWay Health Core Curriculum Coordinator 0-3

HCC145 Medical Terminology for Health Care Workers (3) OR
work experience or equivalent course education as evaluated by the GateWay Health Core Curriculum Coordinator 0-3

ACC111 Accounting Principles I 3

+ BPC/CIS+++++ Any 100/200 level BPC Business-Personal Computers (2) OR
CIS Computer Information Systems course (2) 2

CSM/TQM101 Quality Customer Service 3

+ GBS233 Business Communication 3

HRC101 Overview of Healthcare Compliance 1
+ HRC228 Healthcare Industry Regulation 3
+ HRC230 Healthcare Corporate Compliance Program Design 3
+ HRC232 Health Care Regulatory Compliance Program Design 3
+ HRC234 Health Care Regulatory Enforcement Case Studies 3

HSM122 Health Services Supervision 3
HSM125 Current Issues in Health Services Management 3
HSM222 Health Services Management 3
HSM226 Ethics and Legalities of Health Services Management 3

+ HSM282AA Volunteerism for Health Services Management: A Service Learning Experience (1) OR
+ HSM298AA Special Projects (1) 1

MGT276 Personnel/Human Resources Management 3

Option II: Credits: 56-63
For students who have completed the Health Unit Coordinator/Patient Care Associate CCL (5307).

Certificate of Completion in Health Unit Coordinator/Patient Care Associate (5307) 16-23

ACC111 Accounting Principles I 3

+ BPC/CIS+++++ Any 100/200 level BPC Business-Personal Computers (2) OR
CIS Computer Information Systems course (2) 2

CSM/TQM101 Quality Customer Service 3

+ GBS233 Business Communication 3

HRC101 Overview of Healthcare Compliance 1
+ HRC228 Healthcare Industry Regulation 3
+ HRC230 Healthcare Corporate Compliance Program Design 3
+ HRC232 Health Care Regulatory Compliance Program Design 3
+ HRC234 Health Care Regulatory Enforcement Case Studies 3

HSM122 Health Services Supervision 3
HSM125 Current Issues in Health Services Management 3
HSM222 Health Services Management 3
HSM226 Ethics and Legalities of Health Services Management 3

+ HSM282AA Volunteerism for Health Services Management: A Service Learning Experience (1) OR
+ HSM298AA Special Projects (1) 1

MGT276 Personnel/Human Resources Management 3
Credits: 40-63

Program Competencies
1. Describe the characteristics of a variety of health care delivery systems and segmented populations served. (HCC130, HCC130AA)
2. Explain simple health care economic concepts and policy issues. (HCC130, HCC130AA)
3. Describe workplace ethics, values and guidelines related to the role of the health care provider. (HCC130, HCC130AB)
4. Display professional workplace demeanor, conduct, and appearance. (HCC130, HCC130AB)
5. Describe personal health skills and healthy living practices. (HCC130, HCC130AC)
6. Demonstrate stress and conflict management techniques. (HCC130, HCC130AD)
7. Identify relevant laws, ethical guidelines and regulations that govern health care. (HCC130, HCC130AE)
8. Explain institutional governance including accreditation, licensure, and certification. (HCC130, HCC130AE)
9. Apply critical reasoning, problem solving and personal management skills to common workplace situations. (HCC130, HCC130AF)
10. Interpret and apply medical language in health services settings. (HCC145)
11. Apply the theory of generally accepted accounting principles to develop, monitor, and report budgetary information necessary for health services decision-making. (ACC111)
12.Create, modify, and manage communications and data on a personal computer. (BPC/CIS+++++)
13. Identify, apply, and teach the principles of quality customer service to subordinates. (CSM/TQM101)
14. Demonstrate effective internal and external business communications. (GBS233)
15. Function within the law and legal principles as they apply to the daily routine of the health services manager. (HSM122, HSM125, HSM222, HSM226, MGT276)
16. Interview, hire, motivate, and evaluate performance and discipline health services employees. (HSM122, HSM222)
17. Apply five functions of line supervision/management: planning, organizing, staffing, directing, controlling for effective management and optimal productivity. (HSM122, HSM222)
18. Develop case study solutions demonstrating knowledge of problem-solving logic. (HSM122, HSM222, HSM226)
19. Apply sound principles of written and verbal communication to management interactions. (HSM122, HSM222, HSM226, GBS233)
20. Describe the inner working of the health services industry and of the forces that influence and control the delivery of health services. (HSM125)
21. Develop and enforce policies and procedures for effective health services supervision/management. (HSM222, HSM226)
22. Perform job analysis and develop organizational charts and job descriptions for health services practice. (HSM222, MGT276)
23. Identify and apply various supervisory/management problem-solving and critical thinking techniques. (HSM226)
24. Apply management theory and skills to actual health services settings or community-based agency. (HSM282AA, HSM298AA)
25. Apply the principles and practices of effective and legal human resource management. (MGT276)
26. Describe legal mandates and ethical considerations for health care corporate compliance programs. (HRC101)
27. Summarize and discuss the Seven Essential Elements of an effective compliance program. (HRC101)
28. Analyze and discuss laws governing abusive and fraudulent health care practices and billing of services. (HRC228)
29. Contrast and discuss the roles played by the Department of Health and Human Services, Centers for Medicare and Medicaid Services, Office of the Inspector General, the Office for Civil Rights, and state Attorneys General in regulating and enforcing health care laws. (HRC228)
30. Evaluate and discuss laws governing the use and security of patient Protected Health Information (PHI) and electronic Protected Health Information, (ePHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health act (HITECH). (HRC228)
31. Apply the laws and principles to create a corporate compliance program for a medical practice. (HRC230)
32. Conduct a mock workplace compliance investigation and create an audit report to include corrective actions. (HRC230)
33. Apply the laws and principles to create a HIPAA, Occupational Safety and Health Administration (OSHA), Medicare Fraud and Abuse, and human resources (HR) employment practices compliance program for a medical practice. (HRC232)
34. Analyze and discuss selected case studies involving fraud and abuse and breach and misuse of PHI and ePHI. (HRC234)
35. Demonstrate diagnostic and remediation skills and strategies in case study resolution. (HRC234)
Last Updated: April 26, 2016

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.