MCCCD Program Description

Hiring and Managing Employees

Course: SBS213

First Term: 1996 Fall

Lecture 1 Credit(s) 1 Period(s) 1 Load
Subject Type: Occupational
Load Formula: S

Description: Methods and techniques for managing employees in a small business. Includes supervisor`s role, leadership styles, interpersonal communications, staff planning, employee work styles, techniques for handling problem employees, and employee motivation. Focuses on real life situations to enable the business owner to gain high performance from their employee team. Includes segment on hiring, new employee orientation, training, benefits, and developing future staffing needs assessment

MCCCD Official Course Competencies
1. Describe the effects of leadership styles, employee styles, and interpersonal communication methods on the role of the supervisor. (l) 2. Describe effective staff planning, personnel cost control and discipline methods. (l) 3. Create techniques to motivate employees and encourage positive behavior. (ll) 4. Identify issues present in managing multi-cultural workforces. (ll) 5. Evaluate techniques for effective problem solving. (lll) 6. Describe the importance/benefits of employee orientation and training. (IV) 7. Identify alternative orientation and training methods. (lV) 8. Identify techniques for achieving higher employee performance and increased productivity. (V) 9. Describe special needs of government protected work groups. (Vl)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Managing People A. Role of Supervisor B. Leadership Styles C. Interpersonal Communications D. Staff Planning E. Employee Work Styles F. Personnel Cost Control G. Effective Discipline II. Motivation A. Basic Human Behavior B. A Theoretical Framework for Motivation C. Employee 1. Needs 2. Wants 3. Satisfaction D. Managing Diverse Groups III. Problem Solving A. Considerations B. The Environment C. Roles 1. Worker 2. Work Group D. Difficulties IV. Orientation and Training A. Importance B. Benefits C. Training Methods V. Achieving High Performance and Productivity A. Employee Selection B. Motivation Through Job Design C. Praise and Criticism D. Evaluating Employee Effectiveness VI. Performance and Work Documentation A. Legal Requirements B. Legality of Work Groups (INS Issues) C. Recordkeeping D. Special Group Protection

MCCCD Governing Board Approval Date: 10/24/1995

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.