MCCCD Program Description

Establishment Services II

Course: AMX143

First Term: 1993 Fall

Lec + Lab 4 Credit(s) 6 Period(s) 5.4 Load
Subject Type: Occupational
Load Formula: S

Description: Emphasis on investigations, processing letters, and handling chargebacks. Practical application of these specialized procedures

MCCCD Official Course Competencies
1. Demonstrate the procedure to open, re-open, add to, and change a case under investigation. (I) 2. Identify types of adjustments. (I) 3. Process adjustments to a case under investigation. (I) 4. Demonstrate the procedures for opening, adding and deleting a computer-based memorandum. (I) 5. List types of letters to service establishments. (II) 6. Demonstrate the procedure to generate a letter on the computer. (II) 7. Describe the procedures for mailing letters. (II) 8. Differentiate between an inquiry and a dispute call. (III) 9. Describe initial processing chargebacks. (III) 10. Describe statement review/collections chargebacks. (III) 11. Describe fraud chargebacks. (III) 12. Describe customer service chargebacks. (III) 13. Write-off customer service chargebacks. (III) 14. Describe establishment services chargebacks. (III) 15. Reverse service establishment chargebacks. (III) 16. Write-off service establishment chargebacks. (III)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Investigations A. Actions 1. Opening a Case 2. Re-opening a Case 3. Adding to a Case 4. Changing a Case B. Types of Adjustments 1. Stop Payment 2. Cashed in Error 3. Reverse Duplicate Credit 4. Credit Posted as a Charge 5. Charge Posted as a Credit 6. Misposted Charge 7. Duplicate Billing 8. Incorrect Payment 9. Paid in Error 10. Transfer of Debit Balance 11. Imprinter Write-off 12. Release Checks From Ledger C. Processing Adjustments D. Computer-Based Memorandums 1. Opening 2. Adding 3. Deleting II. Processing Letters A. Types of Letters B. Generating Letters on the Computer C. Mailing Procedures III. Chargebacks A. Types of Calls 1. Inquiry 2. Dispute B. Types of Chargebacks 1. Initial Processing A. Non-Company B. Illegible C. Error in Totaling 2. Statement Review/Collections A. Expired B. Not Yet Valid C. No Authorization (Overlimit) D. No Signature E. Signature Other Than Cardmember F. Reversing Chargebacks 3. Fraud A. Expired B. Not Yet Valid C. No Authorization (Overlimit) D. No Signature E. Signature Other Than Cardmember F. Misspelled Signature G. On Bulletin 4. Customer Service A. No Reply B. Insufficient Reply C. Authorized Chargeback D. Altered Charge (Automatic Chargeback) E. Cardmember Provides Proof of Alternate Payment F. Misposted Charges G. Goods and Services H. Write-Offs 5. Establishment Services A. Service Establishment Paid in Error B. Duplicate Payment C. Out of Pattern Checks D. International Unit E. Debit Balance F. Reverse Chargebacks G. Write-Offs

MCCCD Governing Board Approval Date: 5/25/1993

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.