MCCCD Program Description

Negotiation Techniques for First Responders

Course: AJS289AG

First Term: 2004 Summer II

Lecture 0.5 Credit(s) 0.5 Period(s) 0.5 Load
Subject Type: Occupational
Load Formula: S

Description: Crisis negotiating for peace officers responding to the scene of a barricaded situation

MCCCD Official Course Competencies
1. Describe the types of barricaded subjects. (I) 2. Identify objectives for first responders in critical incident negotiations. (II) 3. Describe situation dynamics and how they are used to control the situation. (III) 4. Describe communication techniques involved in negotiations. (IV) 5. Describe the concepts involved in active listening. (V) 6. Use active listening skills. (V, VI)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Types of barricaded subjects A. Trapped criminals B. Suicidal individuals C. Psychotics D. Terrorists E. Combination of the above II. Objectives of a critical incident telephone negotiation A. Calm the situation B. Stabilize the situation C. Insure officer safety D. Reduce further violence III. Situation dynamics A. Contain B. Stabilize C. Officer safety D. Organizational procedures IV. Questioning and communication techniques A. Calm the situation B. Gather intelligence C. Reassurance D. Avoid soliciting demands E. Use active listening skills V. Active listening A. Emotional labeling B. Paraphrasing C. Reflecting/mirroring D. Effective pauses E. Minimal encouragers F. I messages G. Open-ended questions VI. Active listening exercises

MCCCD Governing Board Approval Date: 2/24/2004

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.