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Center for Curriculum and Transfer Articulation
Airline Ticket Reissues
Course: AIR164

First Term: 2010 Fall
 Lecture   3 Credit(s)   3 Period(s)   3 Load  
Subject Type: Occupational
Load Formula: S


Description: Rules, restrictions, and procedures for completing reissues. Includes voluntary and automated reissues as well as fare calculation. Also covers collections and verification processes.



MCCCD Official Course Competencies
1. Define fare basis codes. (I)
2. Describe components of a fare calculation line. (I)
3. Explain the fare calculation process. (I)
4. Describe manual fare calculation procedures. (I)
5. Explain passenger facility charges. (I)
6. Explain voluntary change rules. (II)
7. Describe the voluntary reissue process. (II)
8. Explain rules for automated reissues. (II)
9. List steps in the automated reissue process. (II)
10. Compare and contrast non-revenue and revenue tickets procedures. (II)
11. Compare special reissues procedures. (II)
12. Identify reference manual uses. (II)
13. Explain certificate restrictions. (II)
14. Describe procedures for completing collections. (II)
15. Explain the verification process. (II)
16. Review codeshare change procedures. (II)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Fares
   A. Codes
      1. Types
      2. Use
   B. Rules
   C. Line Components
   D. Calculations
      1. Terms
      2. Process
      3. Worksheets
      4. Manual
   E. Taxes and Fees
   F. Passenger Facility Charges
II. Reissues
   A. Voluntary
      1. Process
      2. Ticket Validity
      3. Rules
   B. Automated
      1. Process
      2. Screens
      3. Direct Reference System
   C. Non-Revenue
      1. Definition
      2. Use
      3. Process
   D. Special
      1. Floating Electronic Ticket
      2. Bulk Ticket Voluntary Change
      3. Invalid Ticketing
      4. Transborder
   E. Reference Manual
      1. Use
      2. Procedures
      3. Troubleshooting
   F. Take Flight Certificate
      1. Types
      2. Procedures
      3. Restrictions
      4. Fees
   G. Dividend Miles
      1. Procedures
      2. Restrictions
   H. Collections
      1. Procedures
      2. Restrictions
   I. Verifications
      1. Ticket Reissue
      2. Special Charges
      3. Passenger Name Record
   J. Codeshare
      1. Definition
      2. Use
      3. Process
   K. Land/Weather
 
MCCCD Governing Board Approval Date: 11/23/2010

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.