MCCCD Program Description

Automotive Service Operations

Course: APT101

First Term: 2018 Spring

Lecture 3 Credit(s) 3 Period(s) 3 Load
Subject Type: Occupational
Load Formula: S - Standard Load

Description: Theory and operation of basic automotive systems. Basic principles of working in an automotive service area. Management-employee relations, resume writing, interviewing, shop practices, flat-rate system, equipment care, and basic hand tools.

MCCCD Official Course Competencies
1. Describe safety and health issues as they relate to the environment and the workplace. (I) 2. Explain ethical issues that relate to the workplace, employer, and employee. (I) 3. Explain the role of the technician in customer relations. (II) 4. Explain the role of the technician as part of an automotive service team. (II) 5. Describe and apply the flat rate system. (II) 6. Write a resume. (III) 7. Describe and practice with mock job interviews. (III) 8. Describe the personal attributes needed for employment. (III) 9. Explain the importance of clear, concise communication between the customer and the service writer. (III) 10. Demonstrate appropriate procedure to write a repair order. (II) 11. Demonstrate standard usage of online service information systems. (II) 12. Explain a vehicle maintenance schedule. (II) 13. Demonstrate the 3 C`s (Concern, Cause, and Correction) in a repair order. (II) 14. Explain secondary restraint systems and airbag safety. (V) 15. Explain basic hand tools and correct use. (IV) 16. Discuss vehicle lift(s) and major equipment the Service environment. (I) 17. Discuss the design and operation of a cooling system. (IV) 18. Explain and discuss tire safety and inspection related to date codes and tread depth.(IV) 19. Identify and explain components of the brake system and operation. (IV) 20. Define steering, suspension and alignment systems.(IV) 21. Define the operation and components of the starting and charging systems.(IV) 22. Describe the operation, components, and safety required to service a hybrid vehicle. (IV,V) 23. Describe the operation and maintenance of front and/or rear drive axles. (IV) 24. Describe the operation and maintenance requirements of an automatic transmission.(IV) 25. Describe the operation and maintenance requirements of a manual transmission.(IV) 26. Describe the operation and maintenance requirements of the heating, ventilation, and air conditioning (HVAC) systems.(IV) 27. Demonstrate engine oil and oil filter change.(IV) 28. Demonstrate procedure to reset maintenance lights.(IV)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Program Orientation A. General orientation B. Classroom and laboratory organization C. Certificate and degree programs D. Safety and health E. Vehicle lift(s) and major equipment II. Exploring an Automotive Service Business A. Customer relations B. Organization: the chain of command C. The flat rate system D. Repair Order E. 3 C`s (Concern, Cause, and Correction) in a repair order F. Electronic service information G. Maintenance Schedules III. Preparation for Employment A. Personal attributes needed for employment 1. Communication skills 2. Reading skills 3. Mathematics skills 4. Manipulative skills 5. Appearance 6. Health B. Resume writing C. Interviewing D. Reasons for seeking employment IV. Vehicle Systems A. Basic hand tools B. Cooling system C. Tires and tire safety D. Brake system and operation E. Steering, suspension and alignment systems F. Starting and charging systems G. Hybrid vehicle service and safety H. Front and/or rear drive axles I. Automatic transmission J. Manual transmission K. Heating, ventilation, and air conditioning (HVAC) systems L. Engine Lubrication M. Reset maintenance lights V. Vehicle Safety A. Secondary restraint systems and airbag safety B. Hybrid vehicle safety

MCCCD Governing Board Approval Date: April 25, 2017

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.