| Originator: | Kitts, John Status: Approved Department: COM Communications |
| Date Created: | 01/18/2018 Submitted: 03/28/2018 Completed: 06/18/2018 |
| Effective Semester: | Fall |
| Catalog Year: | 2019-20 |
| Course Prefix: | COM |
| Course Number: | 121 |
| Course Full Title: | Interpersonal Communication |
| Old course information: | |
| Reason for Evaluation: | Prerequisite Change CSLO, Competencies, and/or Outline Changes |
| Current Credit: | 3 |
| Lecture Hours: | 3 |
| Lab Hours: | 0 |
| Clinical Hours: | |
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| If the credit hour change box has been marked, please provide the new credit hour: | |
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| SUN Course?: | Yes |
| AGEC Course?: | Yes |
| Articulated?: | Yes |
| Transfer: | ASU NAU UA |
| Prerequisite(s): | Appropriate score on placement exam or completion of PCS 021 and TRE 089 with an 'S' |
| Corequisite(s): | |
| Catalog Course Description: | Emphasizes the development of effective interpersonal communication skills significant to both personal and career success. Students will explore basic elements of interpersonal communication, including self-concept, perception, listening, verbal and non-verbal expression, emotional expression, critical thinking, conversational skills, personal relationships, intercultural communication, conflict resolution and personal power. Students evaluate their present communication styles and increase competency in communicating successfully with others. |
| Course Learning Outcomes: | 1. Apply interpersonal theories and principles as well as the characteristics of competent communication to interpersonal interactions. (1,2,3,4,5,6)
2. Analyze personal role in maintaining and improving family, friendship, intimate, professional, and intercultural relationships. (1,2,3,4,5,6) 3. Apply a variety of communication strategies and responses based on situational contexts, conflict management, goals, human needs, cultural, intercultural, gender, and age. (1,2,3,4,5,6) |
| Course Competencies: | 1. Illustrate the process of interpersonal communication in terms of models and principles.?
2. Examine the relationship between language and communication.? 3. Describe the development of self-concept and its influences on communication. 4. Summarize how perception affects communication and interaction.? 5. Demonstrate effective listening and response skills in interpersonal communication settings. 6. Demonstrate the impact of cultural and gender variables on interpersonal interactions. 7. Contrast passive, assertive, and aggressive response styles in verbal messages. 8. Utilize assertive verbal behaviors in a variety of interpersonal communication situations. 9. Describe the elements and characteristics of nonverbal communication. 10. Demonstrate the ability to observe and express emotions effectively and responsibly in a variety of communication situations.? 11. Examine the role of civility and ethics in interpersonal communication.? 12. Summarize the elements involved in relationship development, maintenance, and repair. 13. Evaluate the importance of successful interpersonal communication in the workplace. 14. Demonstrate effective conflict management and problem-solving strategies. |
| Course Outline: | 1.??Foundations of Interpersonal Communication
a. Significance to personal, social, and professional success b. Nature of Interpersonal Communication i.??? Involves interdependent individuals ii.?? Is inherently relational iii.? Involves verbal and nonverbal messages iv. Is transactional v.? Involves choices c. Elements of Interpersonal Communication d. Principles of Interpersonal Communication e. Interpersonal Competence 2.??Culture and Interpersonal Communication. a. Importance of culture b. Cultural principles c. Cultural differences i. Individualist and collectivist cultures ii. High- and low-context cultures iii. Masculine and feminine cultures iv. High-and low-power distance cultures v. High and low-ambiguity-tolerant cultures vi. Long- and short-term orientation cultures vii. Indulgence and restraint cultures d. Improving intercultural communication 3.???Perception of Self and Others a. Self-concept, self-awareness, self-esteem b. Stages of perception c. Impression formation d. Impression management: goals and strategies 4.???Listening in Interpersonal Communication a. Stages of listening b. Barriers to listening c. Styles of effective listening d. Cultural and gender differences. 5.???Verbal Messages a. Principles of verbal messages b. Confirmation and types of disconfirmation c. Guidelines for using verbal messages effectively 6.??Nonverbal Messages a. Principles of nonverbal communication b. Channels of nonverbal messages i. Body gestures ii . Body appearance iii. Facial messages iv. Eye messages (oculesics) v. Spatial messages (proxemics) vi. Artifactual messages vii. Touch messages viii. Paralanguage messages ix. Time messages (chronemics) c. Nonverbal communication competence 7.???Emotional Messages a. Principles of emotional messages b. Obstacles of communicating emotions c. Skills for communicating emotions d. Skills for responding to emotions 8.???Conversation Messages a. Principles of conversation b. Self-disclosure i. Influences on self-disclosure ii. Rewards and dangers of self-disclosure iii. Guidelines for self-disclosure c. Civility and ethics. d.?Guidelines for types of everyday conversation i. Small talk ii. Introducing people iii. Apologies iv. Complimenting v. Advice giving 9.???Interpersonal Relationships a.?Advantages and disadvantages of interpersonal relationships b.?Stages of relationships c.?Problems in interpersonal relationships i. Relational jealousy ii. Bullying iii. Violence in relationships d.?Types of interpersonal relationships i. Friendships ii. Love relationships iii. Family relationships iv. Workplace relationships v. Online relationships e.?Relationship Theories i. Attraction theory ii. Social exchange theory iii. Equity theory iv. Relationship dialectic theory v. Relationship rules theory 10.??Interpersonal Conflict Management a. What is interpersonal conflict? b. Principles of interpersonal conflict c. Conflict management stages d. Conflict management strategies |