MCCCD Program Description

Major: 5890N Catalog Year: 2023-2024 Effective Term: 2020 Fall Last Admit Term: 2023 Summer Award: CCL Total Credits: 11 CIP Code: 52.0411	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: College-Specific: RS Field of Interest: Business, Entrepreneurialism and Management Instructional Council: Occupational Administrators (53) GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives 43-4131.00 Loan Interviewers and Clerks

Description: The Certificate of Completion (CCL) in Personal Loans: Customer Service program is designed to provide students with the knowledge and skills to meet basic job requirements in personal loan banking programs. The courses will cover various types and components of personal loans, applications, services, and procedures for account processing as well as guidelines for maintenance, referencing, verification, and evaluation of applications. Banking legislation, regulations, and various types of identity and account fraud also emphasized.

Required Courses

CSI186 Personal Loans 3
CSI187 Personal Loan Applications 3
CSI188 Personal Loan Account Services 3
CSI189 Personal Loans Lab 2

Credits: 11

Restricted Electives
	Credits:

General Electives
	Credits:

Learning Outcomes
1. Compare and contrast banking legislation. (CSI186) 2. Explain characteristics, components, purpose and function of a personal loan system. (CSI186, CSI187, CSI188) 3. Explain applicable business policies and procedures. (CSI186, CSI187, CSI188, CSI189) 4. Compare and contrast features, benefits and characteristics of consumer loans. (CSI186, CSI188, CSI189) 5. Explain the use and interpretation of credit reports. (CSI187, CSI188) 6. Describe loan application components and policy. (CSI187, CSI189) 7. Define application workflow. (CSI187, CSI189) 8. Apply guidelines for application maintenance, referencing, verification and evaluation. (CSI187, CSI189) 9. Differentiate between types of business ownership. (CSI188) 10. Assess customer need and risk. (CSI188, CSI189) 11. Describe and demonstrate acquisitions call flow. (CSI188, CSI189) 12. Compare and contrast types of application and identity fraud. (CSI188, CSI189) 13. Explain and complete procedures for verifying self-employment income. (CSI188, CSI189) 14. Describe procedures for handling and completing escalation calls. (CSI188, CSI189) 15. Complete application reviews. (CSI188, CSI189) 16. Verify customer applications. (CSI189)
+ indicates course has prerequisites and/or corequisites. ++ indicates that any suffixed course may be selected. MCCCD Governing Board Approval Date: December 10, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.