MCCCD Program Description

Major: 5659N Catalog Year: 2021-2022 Effective Term: 2020 Fall Last Admit Term: 9999 Award: CCL Total Credits: 11 CIP Code: 52.0411	Primary College: Initiating College: Rio Salado College Program Availability: Not Found Program Availability: College-Specific Program Availability: College-Specific: RS Field of Interest: Behavioral Sciences and Human Services Instructional Council: Occupational Administrators (53) GPA: 2.00
SOC Code: Upon completion of this certificate, students may pursue a career as: 43-4051.00 Customer Service Representatives 43-4061.00 Eligibility Interviewers, Government Programs

Description: The Certificate of Completion (CCL) in Human Services-Unemployment Insurance: Customer Service program is designed to provide students with the knowledge and skills to meet basic job requirements in unemployment insurance programs. The courses will cover interviewing techniques, documentation and eligibility determinations in addition to chargeability, adjudication, and advanced eligibility issues.

Required Courses

HSA119 Unemployment Insurance Customer Service I 3
+ HSA121 Unemployment Insurance Customer Service II 2
+ HSA122 Unemployment Insurance Claims Taking 2
+ HSA124 Unemployment Insurance Adjudication I 2
+ HSA126 Unemployment Insurance Adjudication II 2

Credits: 11

Restricted Electives
	Credits:

General Electives
	Credits:

Learning Outcomes
1. Review steps in an unemployment insurance claim. (HSA119, HSA121) 2. Process claims information. (HSA119, HSA121) 3. Complete unemployment claims interviews. (HSA119, HSA121, HSA122) 4. Summarize unemployment insurance claim representative procedures. (HSA119, HSA121, HSA122, HSA124, HSA126) 5. Complete inquiry calls. (HSA121) 6. Determine chargeability. (HSA122, HSA124) 7. Demonstrate procedures for completing special types of adjudications. (HSA124, HSA126)
+ indicates course has prerequisites and/or corequisites. ++ indicates that any suffixed course may be selected. MCCCD Governing Board Approval Date: December 10, 2019

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.