MCCCD Program Description

Interpersonal Communication

Course: COM110

First Term: 2014 Spring

Lecture 3.0 Credit(s) 3.0 Period(s) 3.0 Load
Subject Type: Academic
Load Formula: S

Description: Theory and practice of communication skills which affect day-to-day interactions with other persons. Topics may include using verbal and nonverbal symbols, interactive listening, resolving interpersonal conflict, developing and maintaining personal and professional relationships.

MCCCD Official Course Competencies
1. Describe the process of interpersonal communication in terms of models and principles. (I) 2. Explain how perception affects communication and interaction. (II) 3. Trace the development of self-concept and its influences on communication. (II) 4. Demonstrate the ability to observe and express emotions effectively and responsibly in a variety of communication situations. (II) 5. Identify and describe the influences of attitudes, beliefs, and values on communication. (II) 6. Identify and describe the purposes, elements, risks, and impact of self-disclosure. (III) 7. Describe the relationship between language and communication. (III) 8. Utilize effective listening and response skills in interpersonal communication settings. (III) 9. Identify and explain the elements and characteristics of nonverbal communication. (III) 10. Contrast effective and ineffective types of conflict management and problem solving strategies. (IV) 11. Demonstrate effective conflict management and problem solving strategies. (IV) 12. Describe elements involved in relationship development, maintenance, and repair. (IV) 13. Compare and contrast passive, assertive, and aggressive response styles. (IV) 14. Use assertive verbal and nonverbal behaviors in a variety of interpersonal communication situations. (IV) 15. Explain the impact of cultural and gender variables on interpersonal interactions. (IV) 16. Examine the impact of interpersonal communication in the workplace and in the family unit. (IV) 17. Describe the role of ethics and civility in interpersonal communication. (III, IV) 18. Explain the impact of technology on interpersonal communication. (IV)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Interpersonal Communication Process: Models and Principles A. Source receiver B. Encoding-decoding C. Messages D. Feedback E. Channels F. Noise G. Context II. Factors Within the Individual That Influence Communication A. Perception B. Self-concept C. Emotions D. Attitudes E. Beliefs F. Values G. Choice and responsibility III. Factors Within Human Interaction That Influence Communication A. Language B. Nonverbal communication C. Listening, paraphrasing, and response skills D. Empathy E. Self-disclosure F. Defensive and supportive behaviors G. Ethics and civility IV. Interpersonal Relationships A. Resolving interpersonal conflict B. Intimacy and distance in relationships C. Defensiveness 1. Causes 2. Remedies D. Confirming and disconfirming communication E. Response styles 1. Passive 2. Aggressive 3. Assertive F. Assertiveness 1. Verbal 2. Nonverbal G. Intercultural communication H. Gender communication I. Family communication J. Workplace communication K. Technological

MCCCD Governing Board Approval Date: 11-23-2004

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.