powered by
Center for Curriculum and Transfer Articulation
Advanced Airline Reservations
Course: AIR163

First Term: 2012 Fall
 Lec + Lab   2.0 Credit(s)   3.0 Period(s)   2.7 Load  
Subject Type: Occupational
Load Formula: S- Standard


Description: Rules, restrictions, and procedures for handling special reservations situations. Covers Bonus Travel Certificates (BTC), Virtual Coupon Records (VCR), and the Special Travel Account Record System (STARS). Also includes procedures for managing codeshare accounts and mileage plans.



MCCCD Official Course Competencies
1. Describe rules and restrictions of Bonus Travel Certificates (BTC). (I)
2. Summarize procedures for issuing a BTC. (I)
3. Complete special reservations procedures. (I-V)
4. Describe components of a Virtual Coupon Record (VCR). (II)
5. Use a VCR to retrieve a Passenger Name Record (PNR). (II)
6. Describe components of the Special Travel Account Record System (STARS). (III)
7. Access information found in STARS. (III)
8. Compare and contrast various codeshare partners. (IV)
9. Complete procedures for pricing and booking a code share flight. (IV)
10. Demonstrate procedures for managing mileage plans. (V)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I.    Bonus Travel Certificates (BTC)
   A. Definition
   B. Rules
   C. Restrictions
   D. Procedures
      1. Pricing
      2. Booking
      3. Modifications
II. Virtual Coupon Record (VCR)
   A. Definition
   B. Use
   C. Status Codes
   D. Procedures
      1. Passenger Name Record
      2. Retrieval
      3. History
      4. Refunds
III. Special Travel Account Record System (STARS)
   A. Definition
   B. Terms
   C. Use
      1. Information
      2. Mileage Plan
      3. Bulletins
   D. Access
IV. Code share
   A. Partners
      1. Types
      2. Booking
      3. Pricing
   B. Commuters
      1. Types
      2. Routes
      3. Booking
      4. Pricing
   C. Hub Cities
V. Mileage Plans
   A. Overview
   B. Features and Benefits
   C. Partners
   D. Enrollment
   E. Awards
   F. Upgrades
   G. Policies
   H. Procedures
 
MCCCD Governing Board Approval Date: October 23, 2012

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.