MCCCD Program Description

Management in the Public Sector II

Course: PAD123

First Term: 1991 Fall

Lecture 3 Credit(s) 3 Period(s) 3 Load
Subject Type: Occupational
Load Formula: S

Description: Cover the basics of and rationale for effective employee management practices. Emphasis is on setting parameters for managing employees in the public sector

MCCCD Official Course Competencies
1. Describe the characteristics of five types of managers as portrayed on the Managerial Grid (Blake, et al., 1964), and identify the effects of each style on productivity and staff. (I) 2. Identify the sources of pressure and constraints within the organizational setting and clarify their organizational role and responsibility. (II) 3. Explain the Motivation-Hygiene Theory of Work and the characteristics of job redesign so these principles can be applied to raise employee productivity and morale. (III) 4. Describe communication flow within an organization and the role that networks play in organizational communication. (IV) 5. Select appropriate strategies for dealing with common difficulties of communication within organizations. (IV) 6. List methods of implementing selected strategies to make communication within the organization more effective. (IV) 7. Describe the nature and scope of Equal Employment Opportunity and Affirmative Action as it applies to the role of managers and supervisors in government agencies. (V) 8. Describe the functions of the Personnel Division of a government agency and how it can assist managers and supervisors in managing subordinates. (VI) 9. Describe a grievance system, outline the major steps in a grievance process, and explain the manager`s role in the system. (VII) 10. List the key areas of concern in the relationship between management and employees, and describe, in relation to theories presented, strategies for improving those relations. (VIII) 11. Describe a process for managing troubled employees, and describe the manager`s role in that process. (IX)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Assessing Management Practices A. The Managerial Grid 1. Concerns on Which the Managerial Grid is Based 2. General Characteristics of Types of Managers, Based on the Concerns B. Grid Styles 1. General Characteristics in Terms of Their Approach to Areas of Management Concern 2. Effects of Each Style on Productivity and Staff II. Pressures on Management A. Sources of Pressure on the Public Manager B. Concept of Role Conflict C. Values and Ethics III. Motivation A. Motivation-Hygiene and Theory B. Characteristics of Job Enrichment C. Manager`s Role in Implementing Job Redesign IV. Organizational Communications A. Vertical Communication 1. Downward Communication 2. Upward Communication B. Horizontal (Lateral) Communication C. One-Way versus Two-Way Interpersonal Communication D. Communication Networks 1. Formal a. Types of Formal Communication b. Advantages of Formal Communication c. Disadvantages of Formal Communication 2. Informal a. Functions of Informal Communication b. Operational Characteristics of Informal Communication E. Strategies for Improving Communications and Dealing with Particular Communication Problems V. The Manager`s Role in Equal Employment A. Definitions 1. Equal Employment Opportunity 2. Affirmative Action 3. Handicapped Person 4. Bona Fide Occupational Qualification (BFOQ) 5. Reasonable Accommodation B. Discrimination Prohibition 1. Title VII of the 1964 Civil Rights Act and Amendments 2. Age Discrimination in Employment Act of 1967 and Amendments 3. Rehabilitation Act of 1973 C. Requirements of Section 402 of the Vietnam Era Veterans` Readjustment Assistance Act of 1974 VI. Role of the Personnel Department A. Personal Division in a Government Agency 1. Functions 2. Services Available to Managers 3. Services Available to Supervisors B. Merit System Principles C. Personnel-Related Responsibilities of a Manager in a Government Agency VII. Grievance System A. Definition of Grievance B. Description of a Grievance System 1. Steps in the Grievance Process 2. Information Relative to a Grievance C. Manager`s Role in the Grievance Process VIII. Employee-Management Relations A. Acceptance Theory of Authority B. Critical Areas in Employee-Management Relations C. Categories of Life/Work Orientations IX. Managing the Troubled Employee A. A Process 1. Recognition of the Problem 2. Observation 3. Documentation 4. Providing Feedback 5. Resolution B. The Role of the Manager in the Process C. Case Studies D. Resources within the Organization (EAP)

MCCCD Governing Board Approval Date: 5/28/1991

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.