MCCCD Program Description

Leadership in a Public Organization

Course: PAD115

First Term: 2003 Fall

Lecture 2 Credit(s) 2 Period(s) 2 Load
Subject Type: Occupational
Load Formula: S

Description: Basic leadership training for supervisors in a public organization. Covers supervisory motivation techniques and performance appraisal procedures. Also includes leadership and customer service practices as well as ethical policy information

MCCCD Official Course Competencies
1. Employ behavior management techniques to increase employee performance. (I) 2. Identify behaviors that warrant the need for corrective action. (II) 3. Explain the process and documentation procedures for taking disciplinary action against a subordinate. (II) 4. Assess the ethical behavior of oneself and one`s subordinates when conducting business for a public organization. (III) 5. Demonstrate standardized employee performance appraisal procedures. (IV) 6. Identify customer service awareness practices. (V) 7. Describe a leader`s motivating role. (VI) 8. Explain the elements of an organization that serve to create its culture. (VII) 9. Describe the characteristics of an intimidator and the effects of their behavior. (VIII) 10. Identify strategies to subvert motivation by intimidation. (IX)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Behavior Management A. Commitment Model B. Positive vs. Developmental Feedback C. Coaching 1. Identification 2. Usage II. Corrective Action A. Warranted Behaviors B. Progressive Disciplinary Steps C. Legal Documentation Procedures III. Ethics IV. Performance Appraisals A. Process Explanation B. Performance Standards C. Employment Performance Plan Establishment V. Customer Service A. Internal vs. External Customers B. Customer Expectation Identification C. Customer Service Concepts 1. Moment of Truth 2. Cycle of Service 3. View of Service Quality D. Customer Service and the Public Organization VI. Leadership A. Expectation Schema B. Motivation Role VII. Leadership and Culture A. Organizational Cultural Determinates B. Personal Vision VIII. Intimidation as Motivation A. Characteristics of Intimidators B. Effects of Intimidation IX. Intimidation Mitigation A. Strategies B. Intimidator Typology

MCCCD Governing Board Approval Date: 10/28/2003

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.