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| Course: HUC110 First Term: 2009 Spring
Final Term: Current
Final Term: 2023 Summer
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Lecture 1 Credit(s) 1 Period(s) 1 Load
Credit(s) Period(s)
Load
Subject Type: OccupationalLoad Formula: S |
| MCCCD Official Course Competencies | |||
|---|---|---|---|
| 1. Explain the history of the health unit coordinating profession. (I)
2. Describe three tasks that the health unit coordinator may perform to support the nursing staff, doctors, other hospital departments, visitors and patients. (I) 3. List the career opportunities for the health unit coordinator. (I) 4. Explain the purpose, history, standards, and code of ethics of the National Association of Health Unit Coordinators (NAHUC). (I) 5. Explain certification as it applies to the health unit coordinator. (II) 6. List the advantages of NAHUC certification and steps in preparing for the certification examination. (II) 7. Describe guidelines to be followed when using various communication devices. (III) 8. Describe specific aspects of the admission/discharge log book and the nursing unit census board. (IV) 9. List six items that should be within reaching distance of the health unit coordinator`s desk area. (IV) 10. Prioritize specific unit coordinating tasks according to their importance or urgency. (IV) 11. Describe conflict resolution styles. (V) 12. Write a resume. (VI) | |||
| MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements. | |||
| MCCCD Official Course Outline | |||
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I. Health Unit Coordinating Career and History
A. History 1. titles 2. job description B. Career ladder 1. health unit coordinator I 2. health unit coordinator II C. Professional association (NAHUC) 1. history 2. standards of practice 3. code of ethics II. Certification A. Definition of certification B. Preparation for taking the test C. Advantages of being certified D. Recertification III. Communication A. Device Usage Guidelines 1. Telephone 2. Use of hold button 3. Unit Intercom 4. Pagers and paging systems 5. Copy and shredder machines 6. Fax machine 7. Pneumatic tube 8. Computer and email B. Maintenance of patient confidentiality IV. Management Techniques for Health Unit Coordinators A. Interaction 1. Nurses 2. Doctors 3. Hospital departments 4. Patients 5. Visitors B. Responsibilities 1. prioritization 2. census board 3. admission/discharge log book 4. patient charts 5. supplies and equipment V. Conflict Resolution A. Conflict definition and Resolution Styles 1. Avoiding or withdrawal 2. Accommodating or surrendering 3. Forcing or aggression 4. Compromise 5. Collaboration B. Handling telephone complaints VI. Resumes A. Prepare a resume work sheet B. Complete a resume 2. Model 3. Listening skills 4. Feedback 5. Angry telephone caller D. Confidentially VII. Behavioral styles A. Types of behavior B. Characteristics C. Consequences D. Assertive skills E. Role playing VIII. Stress A. Types B. Causes C. Consequences D. Personality Mapping E. Management IX. Medical/legal considerations A. Vocabulary B. Standard of care C. Negligence, liabilities and consents D. Ethical considerations X. Management echniques for Health Unit Coordinators A. Vocabulary B. Supplies and equipment C. Patient activity sheet D. Job priorities E. Memory sheet F. Time Management XI. Clinical preparation A. Dress code B. Grooming C. Tardiness D. Absenteeism | |||
MCCCD Governing Board Approval Date:
12/9/2008 | |||