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Center for Curriculum and Transfer Articulation
Customer Service Skills Applied
Course: HCE101CB

First Term: 2009 Spring
 Lecture   0.5 Credit(s)   0.5 Period(s)   0.5 Load  
Subject Type: Occupational
Load Formula: S


Description: Applying personal and practical skills needed to enhance customer service



MCCCD Official Course Competencies
1. Develop a personal plan for implementing quality customer service fundamentals in a work situation. (I)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. The Customer-Oriented Employee
   A. Self-management skills
      1. Self-confidence/self-esteem
      2. Organizing work activities
      3. Stress management
      4. Continuous self-improvement
      5. Job performance
   B. Application
 
MCCCD Governing Board Approval Date:  6/24/2008

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.