MCCCD Program Description

Communication and Teamwork in Health Care Organizations

Course: HCC130AD

First Term: 2002 Fall

Lecture 0.5 Credit(s) 0.5 Period(s) 0.5 Load
Subject Type: Occupational
Load Formula: S

Description: Emphasis on basic communication skills which facilitate teamwork in the health care setting. Focus on development of personal communication skills and an understanding of how effective communication skills promote teamwork. Focus on intercultural communication strategies

MCCCD Official Course Competencies
1. Explain the goals, components and types of communication. (I) 2. Explain strategies to support and barriers to effective communication. (II) 3. Describe the communication skills of listening, feedback and assertiveness. (III) 4. Describe specific skills, sensitivities and strategies which enhance intercultural communication. (IV) 5. Describe the roles, traits, characteristics, activities, and benefits of teams within health care organizations. (V)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Communication Framework A. Goals B. Components of communication C. Types of communication II. Communication Strategies A. Supportive strategies B. Barriers to communication C. Consequences for poor communication III. Listening, Feedback, and Assertiveness A. Methods for improving feedback B. Impact of positive self-image and assertive behavior IV. Intercultural Communication A. Cultural diversity B. Skills for intercultural communication V. Teamwork A. Traits of a team B. Role of leader C. Role of team member D. Characteristics of a non-effective team E. Team activities F. Benefits of effective teams G. Traditional teams

MCCCD Governing Board Approval Date: 2/26/2002

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.