| powered by |  |
| powered by | |
|
| Course: GBS128 First Term: 2007 Spring
Final Term: Current
Final Term: 2017 Fall
|
Lecture 1 Credit(s) 1 Period(s) 1 Load
Credit(s) Period(s)
Load
Subject Type: OccupationalLoad Formula: S |
| MCCCD Official Course Competencies | |||
|---|---|---|---|
| 1. Explain the changing roles of leaders and managers in today`s business environment and the importance to each individual within the organization. (I)
2. Identify leadership styles and demonstrate effective communication skills with each leadership style. (I) 3. Explain why interpersonal communication skills are important and how to overcome communication barriers with both internal and external customers. (II) 4. Practice using the ethical decision-making process and problem solving skills to gain a competitive edge. (II, III) 5. Identify laws governing human resources management, including hiring practices, performance appraisals and those laws that protect against discrimination and sexual harassment. (III) 6. Describe a positive climate for selecting, training, developing, promoting, and empowering employees. (III) | |||
| MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements. | |||
| MCCCD Official Course Outline | |||
|
I. Leadership
A. Leadership and Management B. The Importance of Leadership in a Changing Environment C. Leadership Styles D. Communicating Effectively With the Various Leadership Styles E. Managing Change F. Motivation G. Building Trust H. Developing a Culture of Teamwork I. Value of Diversity in an Organization J. Importance of Job Satisfaction K. Ethical Decision Making and Problem Solving II. Communication Essentials A. Goals of Communication B. Barriers to Communication C. Communicating With Internal and External Customers D. Handling Complaints from Internal and External Customers E. Assertive Conflict Resolution F. Using E-Mail and Voice Mail Effectively G. Communication Role Play Scenarios III. Human Resources Essentials for Leaders A. Laws Governing Hiring Practices B. Hiring the Best: Strategies for Selecting Employees C. Employee Performance Appraisals D. Coaching and Counseling E. Preventing Discrimination F. Protecting the Individual and Organization from Sexual Harassment G. Creating a Positive Employee Climate H. Effective Employee Coaching Skills I. Importance of Employee Counseling | |||
MCCCD Governing Board Approval Date:
11/28/2006 | |||