MCCCD Program Description

Workplace Readiness Skills

Course: GBS107

First Term: 2004 Fall

Lecture 1 Credit(s) 1 Period(s) 1 Load
Subject Type: Occupational
Load Formula: S

Description: Workplace readiness skills and qualities necessary for successful employment

MCCCD Official Course Competencies
1. Explain the strengths and weaknesses of individual working style. (I) 2. Demonstrate the use of identified techniques and skills necessary for effective communication. (II) 3. Identify strategies to manage stress in the workplace. (III) 4. Explain the importance of integrity and ethical behavior in the workplace. (IV) 5. Effectively use identified time management skills. (V) 6. Describe the components of quality customer service. (VI) 7. Identify the basic principles of working effectively in teams. (VII) 8. Explain steps in the problem solving process. (VIII) 9. Discuss key components associated with career advancement. (IX)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Working Style A. Types of Working Styles B. Analysis of Working Styles C. Style Impacts on Communication and Problem Solving II. Effective Communication A. Active Listening B. Assertive Communication Skills C. Telephone Skills III. Prioritization and Stress Management A. Causes of Stress B. Effects of Stress C. Stress Management Strategies IV. Ethics/Standards of Conduct A. Ethical Work Behavior B. Developing and Maintaining Integrity C. Dealing with Conflict V. Time Management Skills A. Time Management Concepts B. Setting Priorities VI. Quality Customer Service A. Definition of Internal and External Customer B. Identifying Customer Needs C. Elements of Ensuring Quality Customer Service VII. Working in Teams A. Definition of Team B. Characteristics of Effective Teams C. Recognizing Team Dynamics VIII. Problem Solving Skills A. Problems as Opportunities B. Steps in the Problem Solving Process C. Application of Problem Solving Skills IX. Career Advancement A. Know Yourself First B. Dress for Success C. Professional Attitudes and Behavior D. Lifelong Learning

MCCCD Governing Board Approval Date: 6/22/2004

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.