MCCCD Program Description

Automobile Insurance Cancellation and Reinstatement

Course: CSR257

First Term: 2004 Spring

Lecture 2 Credit(s) 2 Period(s) 2 Load
Subject Type: Occupational
Load Formula: S

Description: Automobile insurance policy cancellation and reinstatement operations. Emphasis on customer and insurance company initiated policy cancellation and reinstatement. Covers cancellation authority, cancel request escalation procedures, and cancelled policy premium refund or payment due determination. Includes policy rescission procedure information

MCCCD Official Course Competencies
1. Express customer requested policy cancellation procedures. (I) 2. Explain policy cancellation escalation procedures. (I) 3. Identify policy cancellation authority concerns. (II) 4. Describe reason for cancellation documentation considerations. (III) 5. Review policy rescission procedures. (IV) 6. Calculate canceled policy refund due amounts. (V) 7. Describe customer requested policy cancellation reinstatement. (VI) 8. Identify underwriting cancellation reinstatement procedures. (VII)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Policy Cancellation A. General Cancellation Processing Procedures B. Cancellation Referral 1. Referral Processes 2. Referral Criteria C. Restrictions on Referral II. Cancellation Authority A. Spouse Cancellation B. Company Initiated Cancellation C. Deceased Customer Cancel D. Power of Attorney Issues III. Cancellation Documentation A. Category Identification B. Response Classification C. Response Clarification Question Strategies D. Dual Cancellation Reason Processing IV. Policy Rescission A. Premium Considerations B. Draft Request Processing V. Cancelled Policy Premium Issues A. Cancellation Fee Considerations B. Common Cancellation Concerns C. Refund Amount Determination D. Payment Due Determination E. Time of Cancellation Identification VI. Customer Cancellation Policy Reinstatement A. Possible Reinstatement Reason Identification B. Reinstatement Processing Steps C. Documentation VII. Underwriting Cancellation Policy Reinstatement A. Possible Underwriting Reinstatement Reasons 1. Vehicle Issues 2. Customer Address Change 3. State Specific Concerns B. Policy Reinstatement Eligibility Determination Factors C. Eligible Policy Reinstatement D. Non-Reinstatable Policy Customer Retention

MCCCD Governing Board Approval Date: 4/27/2004

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.