MCCCD Program Description

Automobile Insurance Policy Premium Concerns

Course: CSR252

First Term: 2004 Spring

Lecture 2 Credit(s) 2 Period(s) 2 Load
Subject Type: Occupational
Load Formula: S

Description: Automobile insurance policy premium alteration concerns. Emphasis on referral to collections issues and policy renewal premium change considerations. Covers quote generation software and reference tool usage as well as underwriting cancellation consideration. Includes potential state department of insurance complaint resolution and refund payment information

MCCCD Official Course Competencies
1. Describe procedures for responding to a customer who has received a referral to collections notice. (I) 2. Explain underwriting cancellations procedures. (II) 3. Identify non-receipt of refund payment reasons. (III) 4. Express policy renewal quote notice considerations. (IV) 5. State policy premium change rational information. (V) 6. Review reference documents to support premium alteration justifications. (VI) 7. Demonstrate the ability to use auto insurance premium quote generation software. (VII) 8. Identify considerations for resolving potential state department of insurance complaint filing. (VIII)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Referral to Cancellation Notice Procedures A. Cancellation Vs. Collection Referral B. Inquiring Customer Emotion Identification C. Collection Referral Considerations II. Underwriting Cancellation A. Grace Period Risk Review 1. Premium Change 2. Policy Cancellation B. Cancellation Reason Identification C. Unacceptable Risk Determination D. Specific State Considerations III. Refund Receipt Concerns A. Delay In Draft Processing Concerns B. Draft Receipt Scheduling Issues C. Draft Not Yet Issued IV. Policy Renewal Notice Considerations A. Renewal Quote Billing Procedures B. Terminology C. Automatic Renewal Concerns D. Renewal Payment Methods 1. Electronic Fund Transfer 2. Credit Card Renewal E. Policy Changes At Renewal V. Policy Premium Alteration Justification A. Driver Characteristic Changes B. Driving Record Issues C. Policy Uprate Concerns VI. Driver History Reference Document Location A. Motor Vehicle Report Reference B. Insurance Industry Reference Tool Usage VII. Quote Provision Software Usage A. Information Entry 1. Driver 2. Vehicle 3. Underwriting Information 4. Coverage Information B. Information Edits 1. Underwriting Edits 2. Edit Generation C. Quote Provision Procedures VIII. State Department of Insurance Issues A. State Department of Insurance Functions B. Customer Communication Strategies 1. Phrasing Concerns 2. Communication Skills C. Complaint Justification Identification 1. Consumer Protection Concerns 2. Rate Explanation D. Complaint Processing Procedures

MCCCD Governing Board Approval Date: 4/27/2004

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.