powered by
Center for Curriculum and Transfer Articulation
Auto Insurance Procedures
Course: CSR248

First Term: 2009 Fall
 Lec + Lab   3 Credit(s)   5 Period(s)   4.4 Load  
Subject Type: Occupational
Load Formula: S


Description: Procedures and techniques for providing account customer service. Includes cancellations, reinstatements, and renewal. Also covers manual rate and special renewal procedures



MCCCD Official Course Competencies
1. Explain cancellation policies. (I)
2. Respond to customer inquiries regarding cancellation. (I)
3. Complete policy cancellations. (I)
4. Identify required documents for cancellation of someone else`s policy. (I)
5. Demonstrate procedures to cancel a policy at the request of an authorized person. (I)
6. Explain qualification for reinstatement. (II)
7. Describe criteria reviewed during a renewal. (III)
8. Describe steps to renew a policy. (III)
9. Compare and contrast various types of renewal letters. (III)
10. Explain reasons for non-renewal. (III)
11. Identify and process policies requiring special renewal procedures. (III)
12. Complete a two-part transaction. (III)
13. Manually rate a policy. (III)
14. Demonstrate procedures for transitioning an insured to another area. (III)
15. Explain features and benefits of the Named Non Owner policy. (IV)
16. Demonstrate procedures for converting an existing policy to a Named Non Owner policy. (IV)
17. Calculate Non Owner policy estimated premiums. (IV)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Cancellations
   A. Types
      1. Payment Issues
      2. Nonpayment Issues
   B. Policies
   C. Procedures
      1. Research
      2. Response
      3. Backdate
      4. Proof of Insurance
   D. Documentation
   E. Forms
      1. Access
      2. Completion
   F. Tools
      1. Voice Signature
      2. Online Cancellation
   G. Someone Else¿s Policy
      1. Authorized Person
      2. Documentation
      3. Effective Dates
      4. Notes
      5. Procedures
II. Reinstatement
   A. Qualification
   B. Procedures
      1. Verification
      2. Research
      3. Response
      4. Payment
   C. Collections
      1. Options
      2. Documentation
   D. Tools
      1. Query
      2. Payment
III. Renewal
   A. Criteria
   B. Process
      1. Manual
      2. Automatic
   C. Timeline
   D. Documents
      1. Renewal Letters
      2. Declarations
      3. Billing Notices
   E. Non-Renewals
   F. Special Transactions
      1. Transfers
      2. Two-Part Transactions
      3. Manual Rate
      4. Policy Retention
      5. Transition
IV. Named Non-Owner Policy
   A. Criteria
   B. Coverage
      1. Bodily Injury/Property Damage
      2. Uninsured/Underinsured
      3. Medical Payments
      4. Auto Death
   C. Benefits
      1. Convenience
      2. Peace of Mind
      3. Base Year/Persistency
   D. Conversions
      1. Insurable Interest
      2. Special Instructions
      3. Online Policy Correspondence
      4. Live Call Notes
   E. Calculations
      1. Use
      2. Coverage
   F. Transaction Suspension
   G. Documentation
   H. Authorized Person
 
MCCCD Governing Board Approval Date: 10/27/2009

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.