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Center for Curriculum and Transfer Articulation
Auto Insurance Loss Reports
Course: CSR242

First Term: 2009 Summer I
 Lecture   2 Credit(s)   2 Period(s)   2 Load  
Subject Type: Occupational
Load Formula: S


Description: Automobile insurance loss reports. Determination of fault and claims processing emphasized. Various types of damage covered as well as claim correspondence and compliance policies.



MCCCD Official Course Competencies
1. Identify terms and abbreviations used in a loss report. (I)
2. Differentiate between various types of loss reports. (I)
3. Summarize steps in taking a first report of loss or accident. (I)
4. Explain elements of negligence. (II)
5. Describe procedures for fault determination. (II)
6. Summarize procedures for completing claims correspondence. (III)
7. Explain the procedures for processing a towing loss. (IV)
8. Summarize the importance of empathy when speaking with members. (V)
9. Explain privacy compliance policies. (V)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Loss Reports
   A. Terms and Abbreviations
   B. Types
      1. Injury
      2. Fatality
      3. Property Damage
   C. Steps
      1. Loss Report
      2. Lienholder
      3. File Transfer
      4. Appraisal Assignment
      5. File documentation
   D. Initial Phone Contact
   E. Keying in Report
II. Fault
   A. Elements of Negligence
      1. Duty Owed
      2. Duty Breached
      3. Proximate Cause
      4. Damages
   B. Law and Tickets
   C. Job Aids
   D. Informing the Insured
III. Claims Correspondence
   A. Menus
   B. Navigation
   C. Copies
IV. Towing Loss
   A. Overview
   B. Procedures
V. Communication
   A. Strategies
   B. Empathy
   C. Privacy
      1. Sharing Member Information
      2. Process
 
MCCCD Governing Board Approval Date:  5/26/2009

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.