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Center for Curriculum and Transfer Articulation
Communications Industry Billing Practices
Course: CSR224

First Term: 2008 Spring
 Lec + Lab   1 Credit(s)   2 Period(s)   1.7 Load  
Subject Type: Occupational
Load Formula: S


Description: Provision of billing services to digital telecommunications industry customers. Covers database billing issues, billing policy concerns, payment acceptance, and adjustments processing



MCCCD Official Course Competencies
1. Navigate database screens associated with customer billing issues. (I)
2. Use prescribed billing vocabulary in explanations of billing issues to customers. (II)
3. Collect customer information in the resolution of billing inquiries. (III)
4. Explain credit card payment issues to inquiring customers. (IV)
5. Cite direct deposit processing issues. (V)
6. Apply service adjustments to customer accounts. (VI)
7. Apply lump sum adjustments to customer accounts. (VI)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Billing Screen Navigation
   A. Customer Services
      1. Current
      2. Past
      3. Pricing
      4. Adjustments
   B. Customer Ledger
   C. Statement Image
      1. Statement Details
      2. Payment Information
      3. Account Aging
   D. Collections
   E. Payment Options
   F. Adjustment
   G. Escalation
II. Billing Terminology
   A. Bill Typology
   B. Change of Service Billing
   C. Account Transfer
   D. Merge
III. Information Capture
   A. Customer Maintenance Information
   B. Customer Demographic Information
   C. Customer Services Information
   D. Customer Ledger Screen Information
IV. Credit Card Payment Issues
   A. Process Explanation
   B. Available Fund Verification Procedures
   C. Payment Processing
      1. Transaction
      2. Documentation
      3. Batch Close Procedures
V. Online Payment System/Direct Deposit
   A. Explanation
   B. Process
   C. Documentation
VI. Adjustments
   A. Use
   B. Types
      1. Service
      2. Lump Sum
   C. Restrictions
   D. Procedures
   E. Documentation
 
MCCCD Governing Board Approval Date:  2/26/2008

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.