MCCCD Program Description

Digital Telephone Customer Service

Course: CSR215

First Term: 2008 Spring

Lec + Lab 1 Credit(s) 2 Period(s) 1.7 Load
Subject Type: Occupational
Load Formula: S

Description: Digital telephone customer service provisions. Emphasis on the establishment and alteration of digital phone service. Covers phone number assignation, ancillary service provision, and public directory phone number listing information

MCCCD Official Course Competencies
1. Arrange for digital telephone service. (I) 2. Explain federal telephone number assignation principles. (II) 3. Identify procedures for entering customer phone information into a public directory. (III) 4. Indicate the ancillary services available to digital telephone users. (IV) 5. Cite digital telephone service alteration procedures. (V) 6. Explain third party verification procedures. (V)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Service Establishment A. Serviceability Status B. Database Navigation C. Connection Type Selection D. Customer Status Determination 1. New Customer Connection 2. Existing Customer Connection E. Error Resolution II. Phone Number Assignation A. Federal Guideline Explanation B. Interim Database Number Establishment C. Number Porting III. Directory Entry A. Information Entry Concerns B. Confidentiality Issues C. Entry Typology IV. Ancillary Services A. Calling Card Services B. Call Plan Addition C. Caller Identification V. Service Alteration A. Line Duplication B. Call Blocking Requests C. One Time Charge Processing Procedures D. Split Work Order Scheduling E. Disconnection Processes F. Documentation G. Third Party Verification 1. Use 2. Procedures

MCCCD Governing Board Approval Date: 2/26/2008

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.