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Center for Curriculum and Transfer Articulation
Customer Service for Military Auto Insurance
Course: CSR211

First Term: 2004 Spring
 Lecture   2 Credit(s)   2 Period(s)   2 Load  
Subject Type: Occupational
Load Formula: S


Description: Overview of providing customer service in the insurance industry to military personnel. Identification of military customer needs emphasized. Coverage of computer systems included



MCCCD Official Course Competencies
1. Explain military benefits, housing, terms, and acronyms. (I)
2. Use military quick reference guides. (I)
3. Navigate the web military site. (II)
4. Use an insurance computer system. (III)
5. Identify the elements of good service. (IV)
6. Explain the competitive advantage of good service. (IV)
7. Explain the principles of Relationship Management. (IV)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Military Costumers
   A. Benefits
   B. Members Experiences
   C. Members Needs
   D. Terminology
II. Military Site
   A. Screens
   B. Acronyms
   C. Navigation
III. Computer System
   A. Log-In
      1. Password
      2. Screens
   B. Applications
   C. Desktop Icons
   D. Intranet
   E. Terms
IV. Service
   A. Components
   B. Competitive Advantage
   C. Relationship Management
      1. Products
      2. Services
 
MCCCD Governing Board Approval Date:  4/27/2004

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.