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Center for Curriculum and Transfer Articulation
Introduction to Internet Pharmacy Customer Service
Course: CSR187

First Term: 2006 Spring
 Lec + Lab   2 Credit(s)   3 Period(s)   2.7 Load  
Subject Type: Occupational
Load Formula: S


Description: Overview of the online pharmacy web site. Examines the functions, usage, and guidelines for each online service. Covers troubleshooting steps for the online photo center



MCCCD Official Course Competencies
1. Complete a consumer registration. (I)
2. Review various online services available for consumer. (I)
3. Examine the features and navigation options for each online service tool. (I)
4. Illustrate steps to refill or order a new prescription online. (I)
5. List benefits and guidelines of the health information card program. (I)
6. Describe the rebate process and return policy for the online store. (II)
7. Review common problems customers encounter while accessing the photo center. (III)
8. Use the customer service system to solve photo center issues. (III)
9. Explore the different functions of the online health library. (IV)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Pharmacy Web Site
   A. Overview
   B. Account Set Up
   C. Prescription
      1. New Order
      2. Refill
      3. Restriction
   D. Programs
      1. Health Information Card
      2. Discount Plan
II. Online Store
   A. Features
   B. Guidelines
III. Photo Center
   A. Navigation
   B. Common Issues
   C. Solutions
IV. Health Library
   A. Features
   B. Usage
 
MCCCD Governing Board Approval Date:  10/25/2005

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.