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Center for Curriculum and Transfer Articulation
Vehicle Loan Industry Procedures
Course: CSR151

First Term: 2008 Spring
 Lec + Lab   2 Credit(s)   3 Period(s)   2.7 Load  
Subject Type: Occupational
Load Formula: S


Description: Vehicle loan industry processing procedures. Covers loan processing and documentation practices. Also includes collection processing exceptions, customer bankruptcy procedures, and software usage during customer service



MCCCD Official Course Competencies
1. Determine information verification procedures associated with various customer justifications for non-payment. (I)
2. Determine collection practices that comply with the Fair Debt Collections Practices Act. (II)
3. Review accepted collection industry customer contact procedures. (II)
4. Use vehicle loan industry account processing software. (III)
5. Demonstrate system log-on and security assurance procedures. (III)
6. Demonstrate procedures for providing customer service to account holders who have claimed bankruptcy. (IV)
7. List major reasons, procedures, and legislative restrictions associated with vehicle repossession. (V)
8. Illustrate specific procedures for collecting on accounts held by military personnel. (VI)
9. Demonstrate collection industry services to holders of delinquent accounts. (VII)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Verification of Non-Payment Justification
   A. Unemployment
   B. Divorce
   C. Unexpected Medical Expense
   D. Death
   E. Voluntary Repossession
   F. Third Party in Possession
II. Collection Theory
   A. Fair Debt Collections Practices Act
   B. Contact Prohibitions
      1. Persons
      2. Times and Phone Numbers
      3. Information Sharing
      4. Information Accuracy
      5. Harassment
   C. Unfair Practices
   D. Effective Collection Practices
      1. Call Procedures
      2. Customer Motivation
III. Industry Software
   A. Systems
      1. Application
      2. Account Tracking
      3. Collections
      4. Automated Dialing
   B. Specialty Systems
      1. Credit Bureau
      2. Motor Vehicle
   C. System Entry
      1. Log-On
      2. Security
      3. Log-Off
IV. Bankruptcy
   A. Types
   B. Credit Bureaus
   C. Procedures
V. Repossession
   A. Reasons
   B. Procedures
   C. Legislative Restrictions
   D. Types
      1. Voluntary
      2. Involuntary
      3. Paper
VI. Collection From Military Personnel
   A. Procedures
   B. Customer Location Instrument Usage
   C. Service Member Civil Relief Act
VII. Customer Service Provision
   A. Procedures
   B. Information Capture
   C. Documentation
 
MCCCD Governing Board Approval Date:  2/26/2008

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.