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Center for Curriculum and Transfer Articulation
Patient Prescription Adherence Procedures
Course: CSR143

First Term: 2008 Spring
 Lec + Lab   2 Credit(s)   3 Period(s)   2.7 Load  
Subject Type: Occupational
Load Formula: S


Description: Overview of patient prescription adherence program procedures for patient support representative. Includes program benefits, eligibility requirements, enrollment procedures, and waiver process. Computerized database usage emphasized



MCCCD Official Course Competencies
1. Summarize the responsibilities of the patient support representative. (I)
2. Describe the benefits of using a patient prescription adherence program. (II)
3. Identify types of customers. (II)
4. Explain eligibility requirements for a patient prescription adherence program. (II)
5. Summarize enrollment procedures. (III)
6. Describe the process for waivers. (III)
7. Identify various screens, fields, keys, and tabs used in a computerized patient prescription adherence database. (IV)
8. Use a computerized patient prescription adherence database. (IV)
9. Enroll customers into a patient prescription adherence program. (I-IV)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Patient Support Representative
   A. Overview
   B. Responsibilities
   C. Customer Service Skills
II. Patient Prescription Adherence Program
   A. Overview
      1. Purpose
      2. Benefits
   B. Types of Customers
      1. Patients
      2. Physicians
      3. Pharmacists
      4. Sales Representatives
      5. Pharmaceutical Manufacturers
      6. Advocates
   C. Eligibility
   D. Medications Covered
   E. Program Cards
      1. Cue
      2. Printable from Internet
      3. Perforated
      4. Plastic
III. Enrollment
   A. Overview
   B. Procedures
   C. Patient Information
   D. Waivers
   E. Duplication
      1. Patients
      2. Program Cards
   F. Re-Enrollment Procedures
   G. Termination Procedures
   H. Updating Current Customer Information
IV. Computerized Database
   A. Function Keys
   B. Screens
   C. Tabs
   D. Fields
   E. Searches
   F. Events
      1. Automated
      2. Standard
      3. Specialized
      4. Generating
   G. Data Entry
 
MCCCD Governing Board Approval Date:  12/11/2007

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.