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Center for Curriculum and Transfer Articulation
Front Office Procedures
Course: CSR125

First Term: 1997 Spring
 Lecture   2 Credit(s)   2 Period(s)   2 Load  
Subject Type: Occupational
Load Formula: S


Description: Basic medical front office procedures including alphabetic and numeric indexing, filing and accounting. Emphasis on basic clerical skills along with dealing with patient and physician confidentiality issues



MCCCD Official Course Competencies
1. Identify procedures for assigning, indexing and cross-referencing (I)
2. Identify procedures for using transcription equipment and tapes to mailable copy. (I)
3. Describe procedures for managing medical records. (I)
4. Describe responsibilities with regards to office management. (II)
5. Explain procedures for dealing with business, personal and confiditential mail. (II)
6. Describe considerations in dealing with patient and physician con (II)
7. Explain basic office accounting and banking procedures. (III)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Records Management
   A. Patient Files
      1. Numeric Indexing
      2. Alphabetic Indexing
      3. Read and Sort
      4. Cross-Reference
   B. Medical Records
      1. Historical Files
      2. Charts
      3. Test Reports
      4. Hospital Reports
   C. Transcription
      1. Dictation
      2. Reports
      3. Correspondence
II. Office Management
   A. Appointment Scheduling
   B. Mail
      1. Business
      2. Personal
      3. Confidential
   C. Atmosphere
   D. Office Forms
   E. Liability Coverage
   F. Physician`s Schedule and Travel
   G. Confidentiality
      1. Patient
      2. Physician
III. Accounting and Banking Procedures
   A. Checkbook
   B. Patient Billing
   C. Receipts
   D. Purchase Orders
   E. Collections
   F. Credit Memoranda
 
MCCCD Governing Board Approval Date: 11/26/1996

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.