MCCCD Program Description

Medication Order Assistance for Physicians

Course: CSR119

First Term: 2007 Summer I

Lecture 2 Credit(s) 2 Period(s) 2 Load
Subject Type: Occupational
Load Formula: S

Description: Physician medication ordering assistance. Responsibilities of the pharmaceutical customer service representative as well as physician eligibility, order processing, pricing and payment procedures covered. Physician correspondence also included

MCCCD Official Course Competencies
1. Identify the responsibilities of a pharmaceutical assistance customer service representative. (I) 2. Explain physician eligibility. (II) 3. Summarize the process for handling medication orders for physicians. (III) 4. Explain pricing and payment procedures. (III) 5. Describe procedures for handling pending medication orders, duplicate medication orders, and returns. (III) 6. Identify various function keys of computerized database. (IV) 7. Describe types of correspondence associated with physician medication orders. (V)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Pharmaceutical Assistance Customer Service Representative Responsibilities II. Physician Eligibility A. Overview B. Training C. Licensing III. Physician Medication Orders A. Overview B. Process 1. Phone Order 2. Fax Order C. Payments D. Pricing E. Shipping Procedures F. Grace Period G. Preliminary Orders H. Inventory Status I. Returns J. Pending Orders K. Duplicate Order L. Order Delivery Status IV. Computerized Database A. Overview B. Function Keys C. Screens D. Menus E. Searches F. Files 1. Files Found 2. Multiple Files Found 3. File Not Found G. Data Entry H. Tabs 1. Order Details 2. Payment 3. Items 4. Shipment V. Physician Correspondence A. Overview B. Forms C. Letters

MCCCD Governing Board Approval Date: 4/24/2007

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.