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Center for Curriculum and Transfer Articulation
International Air Transport Lab
Course: AIR173

First Term: 2009 Summer I
 Laboratory   2 Credit(s)   6 Period(s)   4.8 Load  
Subject Type: Occupational
Load Formula: S


Description: Practical application of international air reservations procedures. Includes Passenger Name Record (PNR) creation and modification as well as use of availability displays and international itineraries.



MCCCD Official Course Competencies
1. Access and interpret an international availability display. (I)
2. Use domestic and international displays. (I)
3. Access the Travel Information Manual. (II)
4. Convert currencies. (III)
5. Access tax information. (IV)
6. Create an international Passenger Name Record (PNR). (V)
7. Modify international PNRs. (V)
8. Complete special fares procedures. (VI)
9. Use mileage components. (VII)
10. Read and interpret a fare calculation line. (VIII)
11. Complete an international booking. (IX)
12. Advise customers of international baggage rules and charges. (IX)
13. Complete Airpass booking and change procedures. (IX)
14. Complete Star Alliance bookings. (IX)
15. Locate and sell ESAVER fares. (IX)
16. Complete international dividend miles booking procedures. (X)
17. Demonstrate procedures for completing upgrades. (X)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. International Availability
   A. Responsibility
   B. Display
      1. Access
      2. Read
      3. Interpret
      4. Differences
   C. Bus and Train Service
II. Travel Information Manual
   A. Access
   B. Updates
III. Currency Conversion
   A. Codes
   B. Procedures
      1. Requests
      2. Conversion
   C. Ticket Sales Indicators
   D. Rates
      1. Types
      2. Use
IV. Taxes
   A. Types
   B. Codes
C. Procedures
      1. Ticketable
      2. Non-Ticketable
V. Passenger Name Record (PNR)
   A. Use
   B. Procedures
      1. Create
      2. Modify
      3. Queue
VI. Special Fares
   A. Types
      1. Child/Infant
      2. Military
      3. Government
      4. Category Z
      5. Seamans
   B. Procedures
      1. Access
      2. Qualification
      3. Pricing
VII. Mileage
   A. Maximum Permitted
   B. Ticket Point
   C. Extra Surcharge
   D. Extra Allowance
VIII. International Fare Calculation Line
   A. Components
   B. Procedures
   C. Calculations
IX. Reservations
   A. Customer Qualification
   B. Availability
   C. Fare Quote
   D. International
      1. U.S. Governing Carrier
      2. Documentation
      3. Handicapped Seat
   E. Procedures
   F. Baggage
      1. Rules
      2. Charges
   G. Airpass
      1. Types
      2. Rules
      3. Booking
      4. Changes
   H. Star Alliance
      1. Use
      2. Application
      3. Booking
      4. Changes
   I. ESaver
      1. Use
      2. Restrictions
      3. Booking
      4. Changes
X. Dividend Miles
   A. Booking Procedures
      1. Transfers
      2. Connections
      3. Stopovers
   B. Upgrades
      1. Procedures
      2. Restrictions
 
MCCCD Governing Board Approval Date: 4/28/2009

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.