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Center for Curriculum and Transfer Articulation
Airline Tickets and Procedures
Course: AIR166

First Term: 2002 Spring
 Lecture   3 Credit(s)   3 Period(s)   3 Load  
Subject Type: Occupational
Load Formula: S


Description: Overview of tickets and ticketing procedures. Includes bonus travel ticket, instant travel ticket and express ticketing as well as ticketing by mail and virtual coupon record. Passenger Name Record (PNR), and stopover rule also covered



MCCCD Official Course Competencies
1. Summarize procedures for issuing a Bonus Travel Ticket (BTT). (I)
2. Identify rules and restrictions of a BTT. (I)
3. Differentiate between booking and pricing an old and new BTT. (I)
4. Summarize the benefits of an instant travel ticket. (II)
5. Explain procedures for offering a Ticket by Mail (TBM) to a customer. (III)
6. Create a TBM. (III)
7. Describe express booking. (IV)
8. Complete a Passenger Name Record (PNR) for an express booking. (IV)
9. Explain a Virtual Coupon Record (VCR). (V)
10. Retrieve a PNR using a VCR. (V)
11. Explain non-revenue travel. (VI)
12. Determine flight loads. (VI)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Bonus Travel Ticket (BTT)
   A. Definition
   B. Issue
   C. Rules and Restrictions
   D. Pricing
   E. Booking
   F. Changes
II. Instant Travel
   A. Overview
   B. Benefits
   C. Elements
   D. Process
III. Ticket By Mail (TBM)
   A. Overview
   B. When and Why to Offer
   C. Creation
   D. Billing
   E. Mailing
   F. Currency Conversion
   G. Reading a TBM Passenger Name Record (PNR)
IV. Express Booking
   A. Overview
   B. Process/Recognition
   C. PNR Completion
   D. Creation
V. Virtual Coupon Record (VCR)
   A. Definition
   B. Recognition
   C. Status Codes
   D. Retrieving PNR with VCR
   E. History
   F. Refunds
VI. Non-Revenue Travel/Flight Loads
   A. Overview
   B. Procedures
   C. Releasing Information
   D. Booking Positive and Space Available Passengers
   E. Flight Load Determination
   F. Dress Code Policies and Information
   F. Dress Code Policies and Information
 
MCCCD Governing Board Approval Date:  11/27/2001

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.