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Center for Curriculum and Transfer Articulation
Baggage Service Agent
Course: AIR123

First Term: 2010 Spring
 Lecture   1 Credit(s)   1 Period(s)   1 Load  
Subject Type: Occupational
Load Formula: S


Description: Overview of the role and responsibilities of a baggage service agent. Covers procedures for delayed and damaged baggage, as well as customer concerns. Emphasis on working with a computerized baggage trace system.



MCCCD Official Course Competencies
1. Identify the role and responsibilities of a baggage service agent. (I)
2. Explain steps to resolve delayed and damaged baggage. (II)
3. Differentiate between processes for handling customer concerns dealing with on-hand bags, pilferage, and lost and found luggage. (II)
4. Summarize steps for opening, reading, and creating various files. (II)
5. Utilize various terms and codes within the web based search engine and computerized baggage trace system. (III)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Baggage Service Agent
   A. Role
   B. Responsibilities
II. Customer Baggage Service
   A. Baggage Concerns
      1. Delayed
      2. On-Hand Bags
      3. Expedite
      4. Inbound
      5. Delivery Order
      6. Damage
      7. Pilferage
      8. Lost and Found
   B. Files
      1. Types
      2. Access
      3. Open
      4. Read
      5. Create
      6. Trace Results
III. Baggage Service Systems
   A. Procedures
      1. Sign-On/Sign-Off
      2. Tabs
      3. Search
   B. Web Based Search Engine
      1. Overview
      2. Terms
      3. Codes
   C. Baggage Tracing System
      1. Overview
      2. Terms
      3. Codes
   D. Scanners
   E. Company Website
   F. Interactive Voice Response System (IVR)
   G. Task Manager
 
MCCCD Governing Board Approval Date:  12/8/2009

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.