MCCCD Program Description

Ticketing/Passenger Services

Course: AIR115

First Term: 1991 Fall

Lecture 3 Credit(s) 3 Period(s) 3 Load
Subject Type: Occupational
Load Formula: S

Description: Basic orientation to ticketing and passenger services. Includes procedures for accepting passengers, baggage services, common hazardous materials encountered, and basic ticketing procedures

MCCCD Official Course Competencies
1. Describe procedures for accepting various types of passengers for airplane transport. (I) 2. Differentiate between baggage accepted for transport as checked baggage and baggage accepted as carry-on. (II) 3. Determine when and how excess charges should be assessed for baggage. (II) 4. List steps for checking in passengers for airplane travel. (II) 5. Determine which type of baggage tags to use and fill selected tags out correctly. (II) 6. Identify baggage which cannot be accepted for transport. (II) 7. Identify common hazardous materials. (III) 8. Classify given transport items as either: 1) an acceptable material, 2) potential dangerous forbidden, or 3) an excepted dangerous material. (III) 9. Hand-write a basic ticket. (IV) 10. Determine how and when to use special forms. (IV) 11. Demonstrate international ticketing procedures. (IV) 12. List the various acceptable forms of payment, and demonstrate how to process each type. (V) 13. Explain the various types of non-revenue and reduced-rate ticketing. (VI) 14. Show the proper method to re-issue a ticket. (VII)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Passenger Acceptance Procedures A. Unaccompanied Minors B. Armed Individuals C. Guards with Prisoner(s) D. Physically Challenged Individuals E. Jump Seat Riders F. Non-Revenue Passengers II. Baggage A. Baggage Acceptance 1. Acceptable Articles 2. Conditionally Accepted Articles 3. Unacceptable Articles B. Baggage Allowances and Service Charges 1. Baggage Allowances 2. Baggage Service Vouchers 3. Excess Baggage Ticket 4. Government Excess Baggage Authorization/Ticket 5. Excess Value C. Baggage in Aircraft Cabin 1. Carry-On Baggage 2. Cabin Seat Baggage D. Baggage Tags 1. Identification Tags 2. Destination Tags 3. Information Tags E. Check-In Procedures F. Baggage Services III. Hazardous Materials A. Code of Federal Regulations B. Classifications and Definitions C. Hazardous Material Explanation D. Emergency Procedures IV. Basic Ticketing A. 1, 2, and 4 Flight Tickets B. Universal Credit Card Charge Form C. Miscellaneous Charges Order D. Special Forms E. International Ticketing Procedures V. Forms of Payment A. Cash B. Check C. Credit Card D. Barter Card E. Prepaid Ticket Advance F. Government Transportation Request G. State Transportation Request H. Transportation Voucher I. Frequent Flyer Certificates J. Other Passes VI. Non-Revenue Reduced Rate Ticketing A. Passes B. Refund Application VII. Re-Issues A. Even Exchanges B. Add-Collects C. Refunds

MCCCD Governing Board Approval Date: 11/27/1990

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.