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Center for Curriculum and Transfer Articulation
Dividend Miles Preferred
Course: AIR109

First Term: 2012 Spring
 Lec + Lab   2 Credit(s)   3 Period(s)   2.7 Load  
Subject Type: Occupational
Load Formula: S


Description: Overview of preferred program features and benefits. Includes database access, account actions, and screen usage in addition to procedures for reactivation and preservation of mileage. Also covers maintenance and help desk procedures.



MCCCD Official Course Competencies
1. Explain features and benefits of the Dividend Miles Preferred Program. (I)
2. Demonstrate procedures for accessing the dividend miles account database. (II)
3. Update member information. (II)
4. Access account bulletins. (II)
5. Differentiate between various account status levels. (II)
6. Complete account postings. (II)
7. Describe mileage maintenance rules. (II)
8. Explain mileage reactivation policy. (II)
9. Compare and contrast preferred programs. (III)
10. Demonstrate procedures for maintaining active accounts. (IV)
11. Complete help desk procedures. (V)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Dividend Miles Program
   A. Qualification
   B. Tiers
   C. Features/Benefits
      1. Silver
      2. Gold
      3. Platinum
      4. Chairman
II. Database
   A. Access
   B. Bulletins
   C. Function Tabs
   D. Account Information
      1. Basic
      2. Display
      3. Preview
   E. Member
      1. Information
      2. Enrollment
      3. Ghost Accounts
   F. Summary Screen
      1. Use
      2. Reactivation
   G. Activity Screen
      1. Information
      2. Use
      3. Status
   H. Comments Screen
      1. Use
      2. Edit
   I. Banking
   J. Posting Screen
      1. Access
      2. Search
      3. Credit
   K. Other
      1. Specialized Information Link
      2. Bulletin Index
   L. Mileage
      1. Maintenance
      2. Reactivation
      3. Preservation
   M. Award Tickets
      1. Rules
      2. Procedures
III. Preferred Programs
   A. Purchase
      1. Terms and Conditions
      2. Procedures
   B. Trial
      1. Eligibility
      2. Terms and Conditions
      3. Procedures
IV. Account Maintenance
   A. Guidelines
   B. Procedures
V. Help desk
   A. Application
   B. Procedures
      1. Profile
      2. Frozen Accounts
      3. Updates
      4. Passwords
 
MCCCD Governing Board Approval Date: 12/13/2011

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.