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Center for Curriculum and Transfer Articulation
Reservations/Sales Training III
Course: AIR106

First Term: 2008 Summer I
 Lecture   3 Credit(s)   3 Period(s)   3 Load  
Subject Type: Occupational
Load Formula: S


Description: Expands on concepts and techniques of reservations/sales. Includes expanded miscellaneous functions and introduces advanced seat assignments, vacation packages, and ticketing



MCCCD Official Course Competencies
1. Define and explain terms related to Advanced Seat Assignments. (I)
2. Write and perform the entry to assign, cancel, and change advanced seat assignments. (I)
3. Explain the use of non-revenue passenger records and codes. (II)
4. Define and explain terms related to passenger boarding totals and history. (II)
5. Explain procedures for reinstating a cancelled itinerary. (II)
6. Explain procedures for completing special services. (II)
7. Differentiate between various aircraft types and codes. (III)
8. Describe vacation package services and procedures. (IV)
9. Identify the components of a ticket. (V)
10. Write the appropriate entries to complete the ticket. (V)
11. Determine form of payment and complete necessary paperwork for the payment. (V)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.
 
MCCCD Official Course Outline
I. Advanced Seat Assignment
   A. Introduction
   B. Displays
   C. Entries
   D. Error Responses
   E. Additional Considerations
II. Miscellaneous Functions
   A. Non-Revenue Passenger Name Records
      1. Non-Revenue Travel Codes
      2. Positive Space Passenger Name Records
      3. Space Available Passenger name Records
   B. Passenger Boarding Total
      1. Entry
      2. Display
   C. Cancelled Itinerary
      1. Location
      2. Reinstatement
   D. Passenger Name Record History
      1. Entry
      2. Display
   E. Special Services
      1. Air Carrier Access Act
      2. Wheelchair
      3. Special Requests
III. Aircraft
   A. Types
      1. Airways
      2. Express
   B. Codes
IV. Vacation Packages
   A. Use
   B. Benefits
   C. Procedures
V. Ticketing
   A. Basic Information
      1. Introduction
      2. Pre-Printed Areas
      3. Required Entries
      4. Conditional Entries
      5. Open Jaw
      6. Combinability
   B. Forms of Payment
      1. Cash
      2. Check
      3. Credit Card
 
MCCCD Governing Board Approval Date: 5/27/2008

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.