MCCCD Program Description

Automated Ticketing

Course: AIR105

First Term: 2000 Summer I

Lecture 3 Credit(s) 3 Period(s) 3 Load
Subject Type: Occupational
Load Formula: S

Description: Introduction to automated ticketing procedures. Payment procedures also included. Overview of baggage processes and checking in passengers

MCCCD Official Course Competencies
1. Describe procedures for accepting various types of passengers for airplane transport. (I) 2. Differentiate between baggage accepted for transport as checked baggage and baggage accepted as carry-on. (II) 3. Determine when and how excess charges should be assessed for baggage. (II) 4. List steps for checking in passengers for airplane travel. (II) 5. List the various forms of payment and determine how to process each type. (III) 6. Explain the various types of non-revenue and reduced-rate ticketing. (IV) 7. Demonstrate the ability to produce and accept automated tickets. (V) 8. Perform basic ticket entries including fares. (V) 9. Describe all ticketing options. (V) 10. Demonstrate the procedure to process standby passengers. (V) 11. Define and explain terms related to passenger boarding totals and history. (VI) 12. Use a computer to perform various automated ticketing procedures. (I-VI)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Passenger Acceptance Procedures A. Unaccompanied Minors B. Armed Individuals C. Guards with Prisoner(s) D. Physically Challenged Individuals E. Jump Seat Riders F. Non-Revenue Passengers II. Baggage A. Baggage Acceptance 1. Acceptable Articles 2. Conditionally Accepted Articles 3. Unacceptable Articles B. Baggage Allowances and Service Charges 1. Baggage Allowances 2. Excess Baggage Charge 3. Government Excess Baggage Authorization/Ticket 4. Excess Value C. Baggage in Aircraft Cabin 1. Carry-On Baggage 2. Cabin Seat Baggage D. Baggage Tags 1. Identification Tags 2. Destination Tags 3. Information Tags E. Check-in Procedures F. Baggage Services III. Payment A. Cash B. Check C. Credit Card D. Prepaid Ticket E. Government Transportation Request F. State Transportation Request G. Transportation Voucher H. Frequent Flyer Certificate I. Other Passes IV. Non-Revenue/Reduced Rate Ticketing A. Passes B. Refund Application V. Automated Ticketing A. Features 1. Keyboard Lay-out 2. Control CRT 3. Error Response B. Ticketing Options 1. Forms of Payment 2. Name Selection 3. Passenger Type 4. Segment Selection 5. Connection Selection 6. No fare 7. Fare/Tax Input 8. Foreign Currency C. Liner Fare Ladders 1. Read 2. Construct D. Miscellaneous 1. Conjunction Tickets 2. Re-issues E. Stored Ticketing F. Ticketing Remarks G. List Display 1. Entry 2. Option Codes H. Standby Passengers VI. Boarding Totals A. Passenger Boarding Totals 1. Entry 2. Display B. Changing Segment Status 1. Segment Status Codes 2. Entries C. Passenger Name Record History 1. Entry 2. Display

MCCCD Governing Board Approval Date: 4/25/2000

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.