MCCCD Program Description

Basic Reservations Procedures

Course: AIR103

First Term: 2003 Fall

Lecture 3 Credit(s) 3 Period(s) 3 Load
Subject Type: Occupational
Load Formula: S

Description: Basic orientation to Reservation/Sales training. Includes product knowledge, computer system, seats assignment, and baggage restriction information. Emphasis on transit item classifications, automated check-in and passenger acceptance procedures.

MCCCD Official Course Competencies
1. List selected cities by state and their codes. (I) 2. Identify airline industry codes. (I) 3. Define and explain terms related to product knowledge. (I) 4. Define and explain terms related to the computer keyboard/screen. (II) 5. Demonstrate proper sign in/out procedures. (II) 6. Determine when and how excess charges should be assessed for baggage. (III) 7. Provide complete information on appropriately selected baggage identification tags. (III) 8. Identify baggage that can not be accepted for transport. (III) 9. Differentiate between baggage accepted for transport as checked baggage and baggage accepted as carry-on. (III) 10. List steps for checking in passengers for airplane travel. (III) 11. Provide airport check-in information. (IV) 12. Demonstrate effective use of the Direct Reference System. (IV) 13. Relay passenger flight information. (IV) 14. Display seat maps for all aircraft types on the computer. (V) 15. Produce and change simple seat assignments using computer entries. (V) 16. Explain the categories of the Security Profiling System (SPS). (VI) 17. Classify transport items. (VII) 18. Describe basic automatic check-in features. (VIII) 19. List the codes for special seating situations. (VIII) 20. Perform check-in entries for both revenue and non-revenue passengers. (VIII) 21. Produce seat arrangements for complex situations. (VIII) 22. Describe procedures for accepting various types of passengers for airplane transport. (IX)
MCCCD Official Course Competencies must be coordinated with the content outline so that each major point in the outline serves one or more competencies. MCCCD faculty retains authority in determining the pedagogical approach, methodology, content sequencing, and assessment metrics for student work. Please see individual course syllabi for additional information, including specific course requirements.

MCCCD Official Course Outline
I. Product Knowledge A. Importance of Product Knowledge B. Route Structures C. Airline Industry Codes D. Miscellaneous Information II. Computer Familiarization A. Screen Familiarization B. Keyboard Familiarization C. Sign In/Out Procedures D. Problems When Signing In III. Baggage A. Baggage Acceptance 1. Acceptable Articles 2. Conditionally Accepted Articles 3. Unacceptable Articles B. Baggage Allowances and Service Charges 1. Baggage Allowances 2. Baggage Service Vouchers 3. Excess Baggage Ticket 4. Government Excess Baggage Authorization/Ticket 5. Excess Value C. Baggage Tags 1. Identification 2. Destination 3. Information D. Baggage Services E. Baggage in Aircraft Cabin 1. Carry-On Baggage 2. Cabin Seat Baggage F. Check-In Procedures IV. Passenger Record Information A. Airport Check-in B. Direct Reference System C. Flight Information Relay V. Seats A. Seat Status Maps For All Aircraft Types B. Basic Seat Request Entry C. Correct System Responses 1. Seats Assigned 2. Multiple Items 3. Unable/Seat Status Map 4. Passenger Added to Standby List D. Assigning Seats for Multiple Name Field Passenger Name Records E. Canceling and Changing Seat Assignments F. Sub-Action Codes for Special Handling Seating 1. Unaccompanied Minors 2. Physically Challenged 3. Prisoner/Guard VI. Security Profile System (SPS) A. Criteria B. Categories 1. Cleared 2. Selectee 3. Need More Information 4. Do Not Board VII. Transport Item Classification A. Acceptable Material B. Potential Dangerous-Forbidden C. Excepted Dangerous Material VIII. Automated Check-In A. Automated Check-In Features 1. Keyboard Lay-Out 2. Control CRT 3. Delimiters 4. Error Responses B. Non-Revenue Passenger Check-In 1. Space Available 2. Positive Space C. Go-Show Entries 1. Revenue Passengers 2. Non-Revenue Passengers D. Specialized Entries 1. Force Shell Entries 2. Hold Seats Entry 3. Change/Cancel Through Seating 4. Passenger Count Display 5. Boarding Summary Display E. Post-Departure Protection Entries 1. New-To-Old Entry 2. Protection Entry IX. Passenger Acceptance Procedures A. Unaccompanied Minors B. Armed Individuals C. Guards With Prisoner(s) D. Physically Challenged Individuals E. Jump Seat Riders F. Non-Revenue Passengers G. Stand-by Passengers

MCCCD Governing Board Approval Date: 10/28/2003

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.